Staybridge Suites Middleton/Madison-West, an IHG Hotel

The service at this hotel is impeccable. I arrived a few hours before my check in time, and I did not expect my room to be ready yet. I asked, and it was ready for me! There was hot coffee/tea on tap in the breakfast area which I loved. The garbage disposal in my room stopped working, but that is not the fault of the hotel's - things just break sometimes! I let the staff know and it was fixed immediately while my boyfriend and I were out and about. I definitely got my money's worth with this hotel - especially the location of it. It is in such a lovely area, where so many things are accessible just by walking. If I ever need to stay in a hotel again, this would definitely be my first choice to come back here.

breakfast was fine, typical hotel fare but it is always nice to have hot coffee ready and available first thing in the morning. I did like the special effort made to provide special dishes like fresh roasted potatoes and there was always fresh fruit which I really appreciated. The room was spacious and very nicely organized. I loved having a TV in the sitting area so that we did not have to sit in bed to watch. Great shower and nice thick towels. The location of the facility was great: easy access to the highway but one block walk to good restaurants and to a very attractive downtown area. Also the room darkening drapes were great for sleeping.

the couch in the room was very stiff and that made sitting for any length of time uncomfortable. the rooms were spacious and comfortable but the decorating was dated and carpets seemed a bit worn

Having a second floor room with children above us, the noise level was high. When asking front desk manager, Gloria, about relocating, she stated the hotel was booked full. Gloria made the extra effort and found us a room on the top floor, allowing us to have no distracting noises while sleeping. The staff, cleanliness and room amenities were superior. Lighting options were excellent. Attentive breakfast staff keeping items fresh and plentiful. The proximity to restaurants and shopping makes this hotel ideal for a return visit.

Outdoor parking awkward. Thermostat in room was locked making it too warm.

The gentleman at the front desk when we checked in was very helpful making suggestions where to go within walking distance and the hotel amenities. Sheila was in charge of the breakfast buffet, she was excellent and this buffet had more options than any other complimentary breakfast I've ever had before.

Would have preferred a king suite but we ended up with a queen with a kitchenette, just didn't need that part.

I was extremely satisfied with my experience. The entire hotel is extremely nice and clean. Same for my room. Pool and hot tub were great. Breakfast buffet was great-- way more food than what I was expecting. To be honest, I was blown away by how nice the hotel was for the price. I highly recommend it! Staff were very friendly, too.

The pull-out sofa mattress wasn't very comfortable (you could feel the springs), but that's OK. Gluten free options on the breakfast buffet (e.g., bagels or muffins) would have been nice.

Location was good. Even if our room was near to the highway we were not uncomfortable with the noise thanks to the isolation. the kitchen was well equipped. The fact that there are two pieces in the room, bedroom and living room, is quite advantageous Breakfast was rich and delicious The washing machine and dryer were free of charge

It is an old building. The coach the bath were old and gave the feeling they were not clean. So were the sheets and pillowcases. The dishwasher and refrigerator were too noisy.

The staff was friendly and very helpful to our needs. It was clean and well kept. Breakfast was good with different varieties from cold to hot. The location was just outside of the downtown area with other restaurants and shops in walking distance. I would definitely stay again.

The only minus in the trip was the water drained out slow in the tub outside of that it was a great stay.

The pool/hot tub are open 24hrs which is nice when you have lots of plans during a day/night. The breakfast was awesome!

The TV in the one room had very poor quality with lines all over the screen and we were missing a remote for the TV in the main area. When we arrived to our room it was 81 degrees and had the heat on in the summer, making it way too hot to sleep the first night.

I liked how there is a kitchen, pool, and free breakfast. the bathrooms were nice. The best thing was, hot underground parking lot. I have never been to an underground parking lot that has warm temperature.

I stayed at room 307. What I didn’t like about it was the sink and stove are too close to each other. It was kind of hard to cock and wash the dishes.

Our stay at the Staybridge Suites was absolutely amazing. We were very comfortable the whole weekend and didn't have any problems. The bathtub in our bathroom was deep so we were able to soak our whole bodies. It was an amazing hotel.

Honestly there was nothing that we didn't enjoy. We had an absolute blast.