The hotel room, walking alley, breakfast hall and Lobby was quite spacious. The rate for 4 star hotel located right at the centre of the City was average and reasonable. Front desk slight English spoken but quite friendly and very helpful. Location was really perfect for me as it just situated at the edge of the hill. Staircase to go down the night market was convenient just opposite the road of the hotel, and also a walk distance to the lake, and to the city center. Hotel Location was also just nearby to all interesting places such as Flower park, Crazy House and cable car Station. Taking a taxi probably only around 10 to 15 minutes ride. As it located on the edge of the hill, the scenery viewing the lake from the hotel was quite amazing. Hotel breakfast hall was at the right floor and having nice scenery. Breakfast was just reasonable for that hotel rate. Cannot expected more.

Laundry, sorry to say was very expensive for us.

It was below expectations! The room was overlooking the windows of another hotel so we could see each other in the room. In order to have a good view, you had to pay another 33% of the price. We found it to be a very big difference! Well positioned near the Night Market and the Market with all kinds of products, but you had to climb many steps every day to get to the hotel. The staff is not as friendly as in other hotels in Vietnam, this being the fifth hotel I have stayed at. Very good and diverse breakfast with both Vietnamese and European food. What we didn't like were the rollaway beds. He actually moves around the room with us. I have never seen anything like this in any hotel in any country. The quality-price ratio was not good at all, only the breakfast saved the situation.

The view from the room and the beds that at the slightest movement, actually moved with us.

Location was great, right above the night market and close to the lake. Breakfast was good. Varied enough that you can find something that you'll like.

My room faced the night market. It was a bit loud if you were staying in for the night or going to bed early. The night market noise ended around 11pm but there is still some light traffic noise. I didn't mind it much but it might be something to note if you want peace and quiet.

Location is good also room is spacious

Food was almost pathetic specially in break fast even almost everyone not find anything to eat except bread all dishes I have ordered was tasteless . I don’t know may be they don’t appointed any proper chef

The location is very good. The stairs just over the street took us to the street level directly to enter the night market.

Everything about the hotel itself was good, but the street is narrow and quite busy, so to get a taxi or Grab car is not always easy

Great staff, perfect location, large breakfast buffet, space heater in the room was a nice amenity

A bit noisy at times, we were on the 4th floor just beneath their banquet room. But always quiet after 9 pm

Lovely comfortable room, great air conditioning, great location, lovely friendly helpful staff, lovely view.

Nothing

The staff were great, the rooms were cleaned superbly, the rooms were nice and the breakfast was very good 😃

The noise was loud at night from outside. Maybe better stronger windows to silent the noise

basically is the location

1. without air conditioning in the room 2. breakfast not much variety 3. staff serving foods not every one wearing face mask (Covid guidance)

Good location. The staff were very very helpful.

No air-conditioning. Old ill fitting linen, old frayed towels, dirty table cloths.