This is indeed an exceptional place ! We highly recommend it. We have enjoyed our time there, first with a warm welcoming from the entire team who was very helpful during our stay. They shared many advice around activities as well as to hike the mountain. In the hotel, Everything is made in order to make us feel comfortable, and it works ! (shuttles or bike available, on site activities and food) The activites in the hotel are amazing, we loved the yoga class and in this place it felt really special. The massages were great as well ! Most importantly, the restaurant was one of the best we had in Vietnam. We were impressed by the breakfast and high quality of pastries, there was a large choice and allergen were detailed, we really appreciated it. You absolutely have to try their local Apricot wine : Marvellous !! We loved the bar and the cocktails they made, everything is well thought. As the hotel is far from Hanoi, the hotel organized the transport for us and it was very convenient.

We absolutely loved everything in Yen Tu. It is not a super touristic area, so you get to relax and explore the beautiful nature and culture. The hotel is stunning, gorgeous grounds, and one of the most beautiful hotel rooms I have ever been to. The staff was quite friendly and ready to help. The breakfast is absolutely wonderful. We had dinner two nights and it was delicious. The spa is beautiful!

Very little. The only issues we had were relating to the laundry service - which was absolutely a robbery in terms of price, and they damaged a garment. But the staff was quick to compensate us for the issue. The spa is also extremely expensive and didn't have the cold plunge therapy we wanted.

One of the most beautiful places we have stayed. The design of the whole hotel is just magnificent. Food was delicious and the drinks were exquisite. Lovely spa and treatments. Insanely tomb raider esque swimming pool. Well equipped gym. Room was so spacious, and housekeeping detailed. Close to a sort of purpose built village, whuch felt a tad plastic but again food was good. Definitely grab the cable cars to the top of Yen Tu but be warned, it's very steep, slippery and hard going. You do have to do a fair hike even using the cable cars.

Really odd promotion, which as an accor member I could not get my head around. But was apparently called accor plus. 6.1m dong (£208), turns out I would have saved a fortune but no one could explain. Not even when I contacted accor. My next hotel was the same chain. So I really blew it on that offer.

Everything was absolutely perfect. We had two rooms for 5 people. Staffs at the hotel were nice and helpful which is really what you really want for a holiday. The room was spectacular in every way from the design, bathroom that has no windows make it blend with nature. The resort was built from scratch a few years ago but it does give a very nice historical feel to it. The pool was a beauty and food I loved it. A bonus was a performance at night - don’t miss it. We did a Family photoshoot at the location - everyone was so helpful. Thank you so much definitely come back

Nothing -

hotel decor was nice breakfast was delicious

staff wasn't very helpful, my friend got sick and asked for assistance but they just said they didn't have any meds, the problem was the lack of concern they show for customers. secondly, there was an activity which is picking up fresh eggs for morning breakfast, which advertised by the property and advised to book. we booked and went at 6:30 AM and staff was totally unprepared. we had to wait for 15-20 mins for them to show us to the chicken farm which is literally next door and in which there was no egg to be found. very disappointing!

Mc Gallery is the premiere property at Yen Tu Mountain. The staff is exceptional they do cleaning service twice daily on your room and are very attentive to all your needs. The property itself is exceptional with beautiful grounds and amazing pool which we all enjoyed thoroughly. The rooms are unique, fashioned after mid-evil decor. The only complaint about the room was a slightly musty smell I think that is due to lack of windows but staff mitigated that with dehumidifier. We took advantage of the free classes such as yoga, chanting and singing bowls. My,the instructor was exceptional. I would definitely stay again. Yen Tu. mountain is a very special place. Breakfast buffet was amazing

Beautiful setting - sometimes big resorts or hotels can feel impersonal but this one was the opposite. All the staff were lovely and very helpful with the mountain of questions I had to ask. The spa is amazing - I basically had it to myself when I went and I had an amazing treatment. The location is perfect and they will take you anywhere around in the buggies. Perfectly placed to go up the mountain. The food was delicious and room service to late into the night.

This gem of a property, nestled amongst the greenery in the valley of the Yen Tu mountain, is absolutely gorgeous! Designed by a renowned architect, it was a pleasure for us as architects to stay at. The buggy service to the village and to the cable car ticket place was very useful.

The food was excellent, however the prices were rather steep. Especially since there were no other options near by.

The staff was very friendly. The room comfortable with a nice view. When at one night I could hear the neighbors and shared a complaint, without hesitation another room was made available to move to. This kind of service makes a stay comfortable. Special thanks to Hang who was the yoga teacher and gym instructor and made my stay even more comfortable.

Nothing

Beautiful hotel and the level of detail in the design is incredible. The staff were all very helpful and everything we ate and drank at the hotel was delicious (and good value considering the remote location of the hotel). The pool area was lovely and not too crowded in the afternoon. The bed was comfortable and the room was quiet and dark (which is rare in Vietnam). One of the best nights sleep I’ve had. We wouldn’t hesitate to come back again.

I have no criticisms of the hotel at all however not all of the guests are respectful of the zen atmosphere the hotel tries very hard to create, which can ruin the atmosphere when the hotel is busy.