We choose this hotel on location and price after studying previous guest's reviews - we were not disappointed as the hotel description on booking,com exactly matched reality, with everything shown on the website being presented to guests. Our room was comfortable, with a high ceiling typical of the French colonial period. The room decoration was excellent, as was the bathroom with its modern and tasteful ambience. The standard of housekeeping was excellent - our room was always made-up on our return. We were staying immediately after Tet had started so the hotel was not up to capacity. Depending on the number of guests each night, breakfast was either from their a le carte menu or a breakfast buffet - either choice was excellent with a range of foods from Asian to Western. We only took breakfast in the hotel, preferring to eat out elsewhere in the evening. There were several restaurants nearby, but travellers should note that in the 10 days after Tet the majority were closed for the Tet period - this did not cause us any problems as the Thai restaurant located a mere 100 metres to the west of the hotel remained open throughout Tet. We decided to use the hotel's travel desk to book a one-day cruise in Ha Long Bay (via their 7-hour VIP cruise utilising La Casta Cruises) - the hotel's arrangements and the cruise itself were excellent - a thoroughly enjoyable day out on a modern well-crewed and comfortable ship.

One minor criticism - the safety box was large with instructions for use in both Vietnamese and English. Despite being secure by design and located in a room itself controlled by an electronic key card, security of valuables would be further enhanced if the safety box was actually bolted to the wall and not free to move about our room.

The dining room was beautiful, and we enjoyed our first dinner and the daily breakfast there. The buffet breakfast was good, and we loved the made-to-order omelet. The two ladies working at the hotel front desk are super helpful. They helped us purchase train tickets to Hanoi, change money, hire a taxi for a city tour, and go to the train station. There are few people speaking English in Hai Phong. All the signs are in Vietnamese only. Luckily, we were taken good care of by the hotel staff and had a wonderful time in Hai Phong.

Nothing.

Service from the staffs is amazing, they are very helpful and polite for every requests. Talking to them is very satisfied because of their good attitude and manners. I especially love food catering from the hotel. Every food that I tried during my stay was above expectation: yummy cake, delicious breakfast, etc...

Room is abit small and the hotel is quite old. I expected the hotel was big but then I was a little dissapointed about its capacity. Swimming pool is very small, suitable for kids and when I sat next to the pool, I got wet from water splashes.

We have been travelling Thailand and Vietnam for 3.5 weeks and have stayed in lovely hotels but this was by far the most exceptional. it’s a beautiful place, decor really nice. Everything spotlessly clean. Staff absolutely exceptional. From Porter to receptionists to bar staff, restaurant staff and manager. We were looked after so well-a genuine warmth in everyone working here. We had the most delicious meal in the restaurant-it is expensive relatively speaking in Vietnam but it was so worth the extra money spent. it was haute cuisine. I could not recommend this hotel highly enough. We do hope to come back to Vietnam and we would make a trip to Haiphong just to stay here.

Absolutely nothing.

Beautiful property and extremely well appointed and comfortable rooms. Excellent staff - helpful, pleasant, and always smiling. Special thanks to the manager for helping me organise the Ha Long Bay tour from an agency I found online, he was happy to communicate with them and confirm the tour. Lovely breakfast options, almost too many. Great restaurant setting for breakfast too. Good location close to eateries and cafes.

I struggled with keeping a stable WiFi connection in my room that was towards the front of the property. The speeds were fluctuating and it would often disconnect. Made it virtually impossible to have my work call go smoothly. I brought this to the attention of the front desk, so hopefully remedial measures will be taken.

Very friendly helpful staff. Particular thanks to the concierge who was very patient with me as the safe in the hotel was not easy to use. The hotel was clean. The beds were comfortable. We used this hotel as a stop off before catching the ferry to Cat Ba in the morning. It's only a short walk to the ferry terminal. Excellent would highly recommend.

Nothing

The hotel seems to be renovated from an ancient building. It is next to the Hai Phong museum & just 10-min walk to the train station. The surrounding area is tranquil, city's recreational hubs are within walking distance. Staffs and breakfast are wonderful. Only minus point: there is any room with balcony.

Van Anh and Quynh made our stay wonderful tended to our every need and gave us advice on where and what we should do in Haiphong wonderful staff 10/10:)

Location could be closer to central but overall not bad

Everything was excellent the staff, the room. location, the decor, the drink demonstration at dinner.

The steak. I had a Striploin Black Angus steak, cooked medium rare was not tender at all. Very tough to chew. I ate half of it and let the rest go, for 900k + vnd, it definitely was not worth it.

Staff (especially Thomas) very helpful, friendly, and courteous. Bed comfortable. Clean and good-sized room. Facilities very good.

Fridge didn't appear to be working very well - items not really cold. A few tiles in the bathroom could do with replacing.