My mum and I loved everything about our stay at Centre Point. Lily went above and beyond to make sure we enjoyed our time there, as well as organised 3 tours for us which were all fantastic. All the staff were so very warm and welcoming to us every time we saw them, it made it such a lovely place to stay. The room was clean, comfortable and a good size, just perfect. The rooftop dining area was beautiful, such a nice spot to have breakfast, watching the sunrise over the lake. The breakfast was the best, the chef is excellent at cooking eggs, any way, we had omelettes, scrambled, boiled eggs, all amazing! The location is perfect, just around the corner from everything and easy to find. We loved our time here and wish we could’ve stayed longer. Thank you Lily and all the staff for such a lovely stay :)

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Stayed 5 days with my elderly father. Fantastic location!!! Lovely staff and most, spoke fluent English - Ms Lily had excellent suggestions for tours. Good breakfast spread - a good mix of local and Western. Excellent aircon - nice break from the heat.

We loved our stay at Centre Point Hanoi Hotel! before we even arrived, we had been messaging Lily to organise various things and she provided fast and great customer service! throughout the stay, Lily and all of the team provided fantastic service and were lovely to chat too. they provided helpful advice and accommodated all of our needs. the location is perfect - right next to the heart of town. the old quarter and French quarter both easy strolls, as well as the lake. also not too far from Hanoi train station as well. the room was spacious and lovely as well.

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The staff here are very kind and accommodating. Beautiful breakfast buffet on the top floor over looking the water, with options of indoor or outdoor seating. Location is right in middle of the old quarter, so it’s a short walk to most anything you’d want to see. The room was clean and comfortable.

Our room was up against the street so it was quite noisy throughout the night, which is to be expected based on the location. The room was a bit tight for three people. Location is in a narrow ally, so if you book a tour on a bus be prepared to walk a block or two to get to a main street.

The buffet breakfast was delicious, and the waitress serving breakfast was friendly and charming with a lovely smile. The gentleman at the entrance, who was in charge of opening the door and carrying luggage, spoke fluent English and was very kind in his service.

The door sensor was not very responsive. Even when placing the card on the designated "KEY" spot, the blue light would light up, but the door still wouldn't open easily, requiring multiple attempts. Additionally, I called housekeeping to report that although we had three people in the room, there were only two cups in the bathroom. The person on the phone assured me that they would provide an extra cup the next day, but it never came. After a few days, I went to the front desk to follow up, and when I returned to the room in the evening, the extra cup still wasn't provided. After two attempts to request it, I gave up. As a result, for the entire 6 days, my mom and I had to share one cup.

The hotel staff is simply outstanding: Mrs. Lily, concierges, receptionists, cleaners and the dining room staff. Very attentive, always ready to offer help, with a big smile. Mrs. Lily advised us from the moment of booking until the end of our stay in Vietnam. She also booked a beautiful and interesting cruise on Ha Lan Bay for us with extraordinary kindness. The hotel is central in the Old Quarter but not too noisy as it is located in a side alley. Rooms are quite spacious and very clean. Breakfast is delicious and varied and served on the rooftop with an amazing view of Hoan Kiem Lake. We cannot thank the staff enough for their kindness and services. We enjoyed our stay very much.

Everything was great!

Amazing stay at Centre Point Hanoi Hotel!!! The location is unbeatable, the staff was amazing (so nice and helpful) and the 2 rooms we stayed in were very nice. We had a last-minute flight cancellation and lost our booking for a one-night cruise in Halong Bay. The staff of Centre Point booked a day tour for us so we wouldn’t miss the experience of knowing Halong Bay and then booked us an extra stay in their hotel. We arrived just in time for the Chinese New Year and the staff gave us all kind of recommendations for that night. If we ever go back to Hanoi we will com back here!! Loved it. Lastly, the breakfast was amazing and the terrace has an incredible view of the lake. 100% recommend this place.

Nothing bad comes to our mind!

The breakfast buffet is abundant and delicious. The rooftop dining area offers a view of the lake, and the hotel is conveniently located near the bustling downtown area. The rooms are clean, smoke-free, and well-equipped. The staff is friendly, and the housekeeping is very thorough. Hotel manager Lily is highly professional and can accommodate all guest needs. There are many English-speaking travelers, and the staff has excellent English proficiency. I highly recommend choosing Centre Point Hotel for your stay.

The breakfast buffet is abundant and delicious. The rooftop dining area offers a view of the lake, and the hotel is conveniently located near the bustling downtown area. The rooms are clean, smoke-free, and well-equipped. The staff is friendly, and the housekeeping is very thorough. Hotel manager Lily is highly professional and can accommodate all guest needs. There are many English-speaking travelers, and the staff has excellent English proficiency. I highly recommend choosing Centre Point Hotel for your stay.

The breakfast buffet is abundant and delicious. The rooftop dining area offers a view of the lake, and the hotel is conveniently located near the bustling downtown area. The rooms are clean, smoke-free, and well-equipped. The staff is friendly, and the housekeeping is very thorough. Hotel manager Lily is highly professional and can accommodate all guest needs. There are many English-speaking travelers, and the staff has excellent English proficiency. I highly recommend choosing Centre Point Hotel for your stay.