My mum and I loved everything about our stay at Centre Point. Lily went above and beyond to make sure we enjoyed our time there, as well as organised 3 tours for us which were all fantastic. All the staff were so very warm and welcoming to us every time we saw them, it made it such a lovely place to stay. The room was clean, comfortable and a good size, just perfect. The rooftop dining area was beautiful, such a nice spot to have breakfast, watching the sunrise over the lake. The breakfast was the best, the chef is excellent at cooking eggs, any way, we had omelettes, scrambled, boiled eggs, all amazing! The location is perfect, just around the corner from everything and easy to find. We loved our time here and wish we could’ve stayed longer. Thank you Lily and all the staff for such a lovely stay :)

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We loved our stay at Centre Point Hanoi Hotel! before we even arrived, we had been messaging Lily to organise various things and she provided fast and great customer service! throughout the stay, Lily and all of the team provided fantastic service and were lovely to chat too. they provided helpful advice and accommodated all of our needs. the location is perfect - right next to the heart of town. the old quarter and French quarter both easy strolls, as well as the lake. also not too far from Hanoi train station as well. the room was spacious and lovely as well.

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The service from the staff was exceptional. They will try their best to help and usually they could provide solutions for your request. The staff are friendly and with good English. The view from the rooftop restaurant and the location are the main reasons I were there. It's just 3 mins walk away to the Hoan Kiem Lake and the old quarter.

I don't know if it is a common problem in the city or what, if I need to pick one is the hot water supply. It needed around 2 to 3 mins for hot water to be ready.

A fabulous little hotel..superb location, breakfast and rooftop restaurant. Brilliant friendly hospitable staff. A delightful comfortable hotel not to be missed. Top value for money in Hanoi. After multiple visit to Hanoi I wouldn't stay anywhere else after using this gem of a hotel 4 times now. Room # 8 with the lake view is the one to get.

On arrival we were greeted beautifully, bed had a beautiful swan set up with roses. Lily organised for us to get picked up from airport and take to hotel, laundry was washed, dried, ironed and folded, lily also had a bus organised for us to get to our next destination and it was fantastic. We had breakfast included each day and it was good.

amazing staff, very caring and helpful. the room is great with beautiful views, the breakfast in the rooftop is amazing, well replenished and good selection and excellent coffee. everyone is incredibly friendly and it’s in such a good location, very quiet, close to a lot of restaurants and very close to the lake. thank you so much for looking after us :)

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The gracious manager, Ms Lily allowed us to cancel our reservation because our e-visas had not arrived for us to make our flight from Laos to VietNam. We even went to the Embassy hoping the visas could be expedited. So we ended up canceling our flight, our hotel room, and the hotel reservation. FORTUNATELY, we did arrive at CentrePoint Hanoi Hotel a few days later. We checked into CentrePoint Hanoi Hotel with Ms Hana, who was such a delight and so helpful. The location of the hotel is exceptional and within a block of the very lovely Hoan Kien Lake. This hotel captures the essence of Hanoi. It was absolutely wonderful. The room was very nice with a comfortable bed, a desk, a closet with shelves, AC plus a fan, and bottled water every day. Housekeeping did a good job cleaning the facility.,The rainshower and hand-held combo was wonderful. The rooftop dining room was enclosed and partially enclosed with a grand view of Hoan Kien Lake. Breakfast had a good variety of tasty food with fresh fruit, soup, and eggs to order.

We liked everything about this hotel.

The rooms were very clean, spacious, and comfortable, AC worked well. Bathroom had a nice shower with hot water. We appreciate the complimentary water, coffee and tea. The breakfast they offered was great as well. Customer service was excellent as staff was extremely nice and helpful. Loved the location as it was in the old quarter on a quiet street. We were within walking distance to several tourist sites including the water puppet theater, weekend evening market, St Jospeh's Cathedral etc. You're also surrounded by tons of restaurants, shops, and street food options. Great value. Highly recommend!

AC + fan and slippers + cosmetics provided + 24/7 service + laundry service + staff + location + kind and helpful staff they open and carry luagges straight to the room in and out + hospitality + lift + brekfast with pho and they cook straight away from the Kitchen in our case was very quite an accomodation . I would definitely book am accmodation again it has a great access to the city centre and ho guom lake which is visible from the window of the property. Thank you for a great stay

Air conditioner was not suit us so we took a fan instead which was in the room. We booked a room without window so its a big plus. Fully satisfiyng enough.

Great location to visit the old quarter of Hanoi, walking distance to the Sword Lake, plenty famous restaurants nearby. The view from the balcony is awesome. The breakfast is fresh and tasty. The staff is friendly and helpful. There was a hiccup when we checked in to our room but the staff solved it nicely and I appreciated their effort on solving the problem and making up for the mistake. Would strongly recommend to anyone who would like to stay and explore the old quarter of Hanoi.