The staff, the room, the location and the breakfast were all superb.

The deposit for the room - unnecessary and not taken by any other hotel we’ve stayed in around Vietnam. Also difficulty in it being repaid into our bank account.

The presentation of the hotel from entry, to being welcomed by staff, to departure is impressive. The hotel reflects a sophisticated atmosphere, very professional and excellent customer service. The staff I had dealings with were of a high calibre, exceptionable in the arena of customer service. Management are have chosen well when hiring staff people like Kenny, Alex,Anne, Alley and Ellie, they provide an excellent customer service and make the hotel stand out from other hotels. More importantly the photos of website reflect the actual rooms unlike many other websites.

The bar fridge is actually not a fridge and does not function as one which is disapointing given cold water/drinks are essential in the warmer climate. A notation for management I found the showers that are located near pool area to become very slippery when soap on them and could result in a fall.

Had an amazing stay at Cochin Sang. Location is superb, 1min walk from Ben Thanh and loads of restaurants, massage venues and shopping just outside the hotel. Staff are very professional and friendly right from when I contacted them through booking.com to enquire about early check in and late checkout due to late night flight back home. A big shout out to Jolie at reception who was a pleasure to deal with. The door men (there were 2 during my stay) were also very friendly and helpful. The room was beautiful and spacious. I needed a good sized room with a work desk as I needed to work a full day from the room. The internet was very stable and never dropped out. Initially the price seemed a bit steep compared to other hotels nearby but I am so glad I decided to splurge a bit and book here. Having stayed here, I do think it is value for money and you get what you pay for. I paid about $105 AUD for the night which included buffet breakfast and a 200,000VND voucher to use on food/beverage or at their sister hotel’s(Cochin Zen - easy 6min walk) massage service. Jolie helped me book a 90min deep tissue massage and 60min shampoo treatment (needed to kill some time after check out and before flight). Can not highly recommend the massage but especially the shampoo treatment with Thuy. I didn’t know what to expect with a 60min shampoo treatment but it included a detailed head and shoulder massage, hair wash, facial (cleanse and massage) and blow dry. Left feeling so relaxed and ready for a long flight home. They kept my luggage after check out and offered shower facilities to use before my flight too (on pool/sauna floor). Thank you Cochin team!

Nothing

The staff are friendly and helpful. The hotel is strategically located near numerous dining options, with the night market situated right in front of the hotel.

Due to the hotel's proximity to the night market, it can become quite busy and noisy at night.

Jolie, Kim and Heeley on reception were particularly helpful, especially with our two young girls.

Breakfast was great but we ate dinner at the restaurant a couple of times and don’t think it showed the best of Vietnamese cuisine.

First of all the bed is really comfortable and although no windows the rooms were quiet and cool with nice air-conditioning. The breakfast was ok but gets boring after a few days, staff were super friendly in Jolie and Kent running a tight ship and couldn't fault anyone from the front desk to the cleaning girls who by the way do a great job. Water and chips and stuff were free which is not always the case in other hotels. Also this is a stone throw from the Ben than market but the best being a Australian is the Jackaroo bar straight across the road if watching sport particularly AFL is your thing, it's usually packed full of Aussies and offers a pub type atmosphere. And yes you can get a parmie

Probably the Luke warm showers which is probably the result of fellow guest having extra long showers 😁 maybe. But it did vary depending on what time of the day you showered but too late in the morning it got colder as late evening

Staff really friendly and a lovely hotel. Clean. Room was a fair size. Had no window but was not needed. Super comfortable bed and good sized bathroom. Brilliant location, can see Ben Thanh market from the rntrance which is great for pick ups and drop offs for day and trips and just great for gettinf around. Very clean.

The only negative was the noise. You can hear other rooms literally brushing their staff, running a shower, having conversations, and more! Not so bad if you are not in your room all day but can be troublesome late at night when trying to sleep.

I like everything, beds, blankets, pillows, comfortable sleep. Breakfast is not many to choose from, but tastes good. The manager who is a man has no service mind. I check out late and have already negotiated a special price. on the check-out date think my money is wrong and make an arrogant face not finding a solution together Pretending not to understand the problem Should not be a manager, just a small point from the manager's habits makes me not want to go back to stay again, but the hotel is really comfortable. The owner should know and train the manager urgently.

The location was excellent and allowed us to walk easily to the main places of interest

The blinds on the bathroom were too see through, especially when sharing the room with others. We turned the bathroom light off when using the shower

Great location, you can walk everywhere. Lots of humble charm and character, this is not a big vanilla flavour modern hotel. Good AC and comfy bed and great shower for tall people. Ms. Alley was very helpful during checkout, helped us order a taxi for the airport.