Front desk staff are efficient and accommodating. Hoang Duy provided great customer services. Kim Anh, manager assistant, demonstrated excellent capacity to anticipate guests’ requirements. First class food at the Le Bistro Restaurant, excellent service, friendly and courteous! Hoang Lam, swimming pool manager, is the most helpful and polite staff with excellent command of English. Great stay, will come back soon for sure.

Better choice of music for different settings. No disco music for such a prestigious five-star hotel as Sofitel. Music for restaurant should be more subtle and appropriate for dining… No music at the pool in the morning preferably!

Location, hotel brand and the breakfast buffet is the best.

I think the bedrooms need new tv screens which are modern. Feeling a little out dated on the technology.

The husband of my daughter booked this room for us but the hotel didn't charge him before our arrival so the reception staff asked us to pay at check in. It was unexpected because he choose the "pay before arrival" option. Anyway they didn't charge him. The hotel asked him to send a picture of his bank card by email to proceed the payment under his name even they already have his full bank card number. The hotel is very beautiful, the room is very comfortable and the location is perfect but the check-in process wasn't good at all because of this problem. They didn't charge him before our arrival because they noticed that the booking name and the bank card name for the reservation were different...they should have contact us before to clear this situation but they didn't.

Great Location and Service The hotel’s location was excellent, making it convenient to explore the area. The breakfast buffet was impressive, offering a wide variety of high-quality options. The staff were friendly and helpful throughout our stay. We also enjoyed the attached bar, which was both convenient and offered a great atmosphere for drinks.

Our standard room was spacious and comfortable, though the bathroom could benefit from some modernization.

The staff was very kind, friendly and always very helpful. The guy who cleaned our room was really good and always smiling.

We got to the hotel very late because our flight was delayed several times and also requested an extra bed for my child at the time we made the booking, and it wasn’t ready when we got to the hotel. We were really tired and had to wait. Also the lighting in the room is not the best.

Louis is a very nice person we have ever met, this is the first time we come to VN. We dicided to choose another brand of hotel in VN, but Sofitel in China is the best, so that we chose it, and luckily we were right, thanks for Louis. When we arrived at the hotel, this kind guy assited us alot. He took our lugguages, shown us the way to go to the check-in desk, and he always smiled. After the check-in process, he so us the way to go a mini mart, it's named ministop, cause we asked him. But we don't know how to go there and this was at 1 am, we quite scared. And u belived that, he took us to go there, and we just reconigzed he end his shift at 1 am, but he happy to take us to go there. This guy IS AMAZING!!!.Not only he escorted we go there, but also nice to show us how to choose food. If u go Sofitel just meet him. Thank you Louis. Thanks for giving us the good huge imppression.

nothing

Excellent all round experience. Staff were extremely friendly and attentive. We paid a little extra for the executive club experience. It was worth every single penny and more.

Didn’t experience anything I didn’t like. The hotel is not too far from the central area but crossing the busy roads in Ho Chi Minh is an ‘experience’ all of its own!

The staff were all exceptional. We had access to Club Milleseme, the food and drinks were good. The service from all was first class. Both the day and afternoon teams couldn't do enough for you. Very friendly and professional and all had a sense of humour. One of our group of 4 needed medical attention and the caring attention and help from team leader named Mint was nothing short of fantastic. Mint rang and arranged an appointment with the doctor after 6.30pm,had information of cost as well as location of the medical centre. Great pillows. Good air conditioning.

The rooms are small. The pool was not correctly PH balanced and was dull. The electronic lighting and a/c control beside the bed is confusing and is useless in the dark.

The hotel was in a great area in District 1 near the embassies. The staff were exceptional from Tran Huu Nhan (Asst. Food & Beverage Mgr) to Tim on the concierge desk, Tan who looked after the bar and pool. The girls who served in the breakfast room and the 17th Restaurant. The food at night (French) in the 17th Restaurant was to die for. And as for the breakfast - well, it had to be seen to be believed. Everything from Vegemite to ice cream, Chinese, sushi, full western, cheeses and meats, about ten different juices, hot croissants delivered to your table. Unbelievably good and fabulous service.

The lovely old bar on the ground floor allowed smoking which we didn't like. Apart from that, everything was perfect.

The breakfast was amazing! There was so much to choose from I could have eaten there for many hours. All the food was displayed beautifully. The staff walked around the area and continued to offer special foods during my breakfast. The area was delightful to sit in and enjoy my breakfast. The assortment was beyond my imagination.

Nothing everything was wonderful