We stayed here for quite a few days. Yes the rooms were good, the pool was great and we loved the location but the real stand out was the staff. They really do go out of their way to make sure you are happy.

Nothing to report

Nice room with balcony overlooking the pool. Clean and comfortable with plenty of space for bags. Nice pool. Staff were helpful and able to provide tips and tours if we had wanted. Breakfast was good, lots of options. Short walk into the old town.

We used the driver organised by the hotel for pick up/drop off and he was unsafe. He spent as much time texting on his phone as he did looking at the road. We think he also hit (or was very close to hitting) a girl on a scooter at some lights whilst he was texting. I would not recommend using their pick up and drop off service unless it is a different driver.

I visited Vietnam on the way to meet my sons in Cambodia. I booked the Hoi An Odyssey for 3 nights to stay in the area. The hotel and staff were superb, the area felt safe and well served by taxis, tour pick ups, etc. The pool was a key need and it was great, open late, lovely and clean. The food was also great, especially breakfast which had a huge choice. I lived all the fresh fruit, yoghurt and pho.

Nothing

Staff were amazing, location was so central and the hotel was clean, comfortable and super affordable. The chef was brilliant and we liked how you can borrow the bikes to get to the old town. Arranging trips out was so stress-free as well. We will definitely be back again!

Can't think of any negatives - only positives!

we enjoyed a perfect four-night stay at the Odyssey. the hotel is about a 15 minute walk from the Old Town - close enough to be convenient, removed enough to be quiet. Everything was exceptional - the breakfast, the room, the spa, and, most of all, the wonderful staff, who were professional, helpful, welcoming, and warm. We especially want to say thank you to Phuong - she went out of her way for us and, as we heard from others, for all of the guests.

nothing - all was truly wonderful.

this is such an amazing hotel! the staff are so friendly and helpful, they check in with you every morning at breakfast and make sure everything is up to scratch. the breakfast is the best we've had in terms of quality and variety, and the restaurant itself does decent meals and is super clean! the rooms are a really good size, comfortable beds and a well stocked mini bar. The pool is clean and a really nice place to chill out. overall it was just incredible service and facilities - super close to the old town as well! the best place we've stayed during our month long trip so far!

nothing

We had the best stay here, as soon as we arrived at the hotel we were met with 5 star service. Staff set up fans, provided complimentary drinks and took the time to explain the local area and what to see and do as well as all the ways the hotel can assist you! (Free shuttles to town and beach, free bicycles, laundry and massages). The staff are friendly and always try to make conversation; they speak good English. The room was lovely, modern and very clean. It has good A/C and comfy beds. The restaurant serves good food and the breakfast is a mixture of local dishes as well as pastries/cereal too.

Very minor drawback is it's slightly out of the center, (only approx 15mins walk but in the height of summer this is can be alot) however the hotel offers a free shuttle at several points in the day and bikes - if not taxis are so cheap - it's not really an issue!

By far the best hotel I have ever stayed in. The room and hotel facilities were beautiful, very neat and tidy. The room was spacious, providing an upstairs room with a bed, and downstairs area with twin beds. This was perfect for my family to stay in as it allowed all of us the space we needed, without having us in 2 separate rooms. It was such a treat opening up the curtains to the balcony and then later eating breakfast by the pool, followed by a swim. I loved how the hotel was relatively small, it gave a home away from home feeling. The staff were exceptional ! They were incredibly friendly and welcoming and really did all they could to make the stay as enjoyable as possible. A special mention to Trung who helped us a lot with our questions about the town and must see attractions. The hotel reception staff made sure everything was smooth and easy, by booking us activities, drivers, hotel spa etc, then we just paid at the end which was really easy. The spa was amazing - excellent massage !, Room service attendants were great, our room was always made up very nicely. The hotel owner also came to have a chat, to check in with how our stay was. She was lovely and very open to feedback about the hotel to make it the best it could be .... My feedback is all positive, I believe it is perfect how it is, and me and my family are so grateful for the service we received whilst there.

Our stay at the Odyssey has been the highlight of our trip. We are both in our early 80s and this hotel has far outshone others we have stayed at. It is not a large impersonal hotel but small and the staff so incredibly helpful, courteous and friendly. It met all the filters put into booking.com as one of us had mobility issues. We have not always found this to be true in other places. If you really want to feel you are in Vietnam do stay here. Food was simply delicious.

There was nothing I didn’t like

The staff were incredibly friendly and always made sure we were comfortable and had everything we needed. The rooms were big and clean, and very comfortable. The included breakfast was great, and has a selection of Vietnamese and Western dishes in the buffet, plus you can order additional items from the chef. There are bikes and a shuttle you can use to get into town, although it’s only a 15-20 minute walk. The pool is nice and refreshing in the hot weather. Overall we had a fantastic stay here!

It is a little far from the old town, but that encouraged us to walk more which was nice.