Location! Location! Location! Comfortable beds and pillows. 6 quick elevators.

No slippers, no ice machine in hallways. Polite concierges, but I didn’t like that whenever I asked them about something, they always showed me direction or other hand movements clearly making sure that that had a stack of dollars in their hands - making sure to show/tell me that they expected tips for whatever answer I was looking for.

The location and the friendly staff

I had opt to pay extra for a park view room while made a request for high floor during booking so that I could enjoy the Central Park view. But the hotel could only arrange 10th floor (out of more than 40 floors) when I checked in that I could only hear the noise of the street and saw a barrier of trees without the Park view which was really disappointing. I then requested to change room to a higher floor and the hotel staff was nice and let me change the room after the third day of my stay. The other issue was that the hotel seemed to be overbooked on that week that it was not able to arrange a room even after the checked in time of 3 pm. We got our room around 5 pm ……

excellent staff who responded to every need and texted several times to see if everything was ok! exceptional location! elegant, chi small boutique hotel feel despite its size.

For a 5-star hotel there are some oddities that I have NOT experienced in even 4 star hotels: No desk or desk chair in the room even though there was a space for one - very odd! the staff arranged a portable desk and chair for me. for a six night stay - it’s a necessity! No coffee make in the room. though you can go to the bar near the lobby and purchase morning coffee for $7 for a large to go cup. No water in the room except to purchase Fiji water for $5 or $10. There should be water at bedside each night at least. No mini bar.

Great hotel! Great service! I’ll be back!

rooms and location and the atmosphere of the reception

nothing

Staff was courteous; location is lovely; concierge was helpful; hotel is quite pretty; nice outdoor space in the courtyard; proximity to tourist attractions and conference centers

Room cleaning was so-so and for 3 days in a row we did not have a bath mat (we had one the first day and then housekeeping took it away and never replaced it and we had to use a towel on the floor and yet, still seeing that, they did not think of leaving a bathmat); you need a proper business centre or cannot be a valid hotel for business travel; when early check-in is not possible, there needs to be a quiet place to be able to work (2 computers at a counter at concierge desk do not make a business centre) you need to be willing to allow late check-out 3-4pm when you can without charging a fee, otherwise business travel parties will steer to other hotels; housekeeping knocked on the door and a split second later opened it before we had a chance to respond (not great privacy wise);

Location was amazing The beds are super comfortable. Staff is helpful. Rooms had everything we needed but the below. We would definitely stay there again.

The room needs more lighting. it’s dark. Also, the room needs a kettle or coffee facilities

Property is clean, comfortable king bed, excellent convenient location just infront of central park and many things around specially if you have kids. You can take them to the park at any moment to burn off some steam. I want to thank the hotel for allowing us to check in early specially after our long flight.

The TV is the room was not usable at all, internet speed was horrible and barely did anything. The room didn’t have the basic amenities such as a kettle, coffee/espresso machine, couple of spoons and cups. Water is only complimentary at checkin but chargeable thereafter which is inconvenient at all.

Fantastic location overlooking Central Park. Good sized rooms with great views.

The staff were generally very friendly and helpful, except at the rooftop bar - we were told by the lady at the entrance that there was no space, but when we said we would like to take a look in the bar, it was obvious there was plenty of space. Having spoken with some local people, we think we were told there wasn’t space because our group of 3 people included 2 teenagers who couldn’t buy alcohol, ie, we wouldn’t spend enough. At least the lady looked embarrassed for having being caught out for lying! Overall, this experience wouldn’t stop us from staying there again, but we’d reserve a table at the rooftop bar in advance!

We upgraded to a room with a park view which was lovely. The location is great - close to the park, close to theater district, easy access to UWS and UES and not terribly far from lower manhattan. Housekeeping, both dining establishments and front desk staff were really great and especially helpful/kind. Also, the food at Rose Lane was phenomenal.

Pricing for having breakfast at the rooftop restaurant was not well communicated at any point ahead of or during our stay (and it's very expensive). A few small upkeep things needed love (several outlets weren't working in our room and the shower drain was very slow and likely needed to be cleaned out).