The staff were excellent. The location is great! The breakfast was muy rico!!

I was told I will be given a room with a view of the Popo volcano, but there wasn’t any. Rooms are quite small but maybe that’s standard size.

Everything is sparkling clean, I have been visiting Puebla and even with the pandemic the cleaning standards are superb, every single day they clean the room and bathroom ( what an amazing way to prevent any kind of illnesses)… employees have a great costumer service and they are really happy to greed you every time they see you! It has a premier location to several retail stores by walking distance… incredible place

Friendly and attentive staff, clean/spacious room and covid-sensitive precautions everywhere you look. Plus we weren't asked to pay for parking when we checkout out-- though that wasn't expained when we checked in, they should definitely tell customers the parking will be paid for you.

The bathtub leaked water rather than holding it in. Part of why we'd select an international or American brand hotel in Mexico-- and pay a premium over a standard Mexican posada or motel-- is for a bathtub (rare in Mexico). So the fact that it didn't hold water was a little irritating.

Comfortable hotel and a very good price

The rooms can do with some renovation they are a bit dated. Especially the air conditioning is very old and noisy.

The staff were friendly and efficient. The hotel wasn’t far from the freeway, so convenient. Bed was comfortable and good towels. Our dog is in the 15 kg. range, the fee 695 pesos, which I thought was quite high but appreciated it being dog friendly. The breakfast was good, hot and varied (not included). I would certainly stay again.

There was nothing we did not like.

The tub was great

Wifi cuts and is slow, for online Business conferences they need to improve speed and signal

friendly staff. our room had a great view of the city/Malinche. Never had to wait for a cab.

the water pressure in our room was terrible.

nice and clean

location / renovated building interior

The location, breakfast, staff

The pool doesnt look that great.

Friendly, efficient, professional staff - from arrival, to leaving, including breakfast and the pool.

Nothing, nada, estuvo muy bien