Great location, easy walk to the falls, border, tons of restaurants, and the Lookout Cafe(make a reservation if you can, but go anyway, it’s a great view!), helpful staff, clean and comfy

Ask to stay upstairs, our basement room partially flooded when we took showers, but it wasn’t too bad and still totally worth given all the other positives

No towels when I arrived at room. It took 4 phone calls and a total wait of 3.5 hours to have towels delivered — apparently from an off-site laundry service.

Everything from check in till check out was amazing. The Welcome drink from Nethias, the counter personel, the cleaners, the room attendants, the spacious rooms, the excellent scrumptious breakfast, lunch and dinner, the personel at the swim up bar! Everyone and thing was just awesome. We will definitely stay there again and recommend the hotel to all our friends.

Only one suggestion. In the summer months from Sep till March, The pool must stay open till at least 20h00. When you come back from tours you really want to cool down.

The location was great and I liked the fact that the bar was open from 10 a.m. to 10 p.m. Moreover, we were able to order lunch even before the restaurant opened for lunch because we had missed breakfast. The staff were very accommodating and helpful. The rooms were clean and we managed to get an extra bed for my sister.

Some of the towels were old and we had to request drinking water on the second day because it was delivered late.

Very clean, nicely decorated, breakfast was good with a nice variety, Staff was pleasant. Location was walkable to the falls.  There’s supposedly was a free shuttle, but we did not use it. Great restaurant nearby called the three monkeys.

I asked to have two items addressed. That was the light above the sink and to have a top sheet put on the bed. I asked three different people three times. They all said they would take care of it and they never did in the three days we were there.

The breakfast was good only that the variety was limited for example for the 5 days we stayed they only served beef and pork, if you do not take either you will be at a disadvantage. also for the heritage they should ask their customers what they eat and what they do not eat. we were given pork but yet we do not eat pork.

The area around the pull had a lot of flies such that it made relaxing around the pull unbearable.

Staff were very professional and helpful. The entire team was very friendly.

No concerns.

location, friendly staff

wifi connection was not great, room was a bit dated

Our room was located in a very nice and calm part of the hotel (No. 039). Furniture, bed and bath in good condition. Breakfast acceptable, all other dining and service sufficiently available. Special thanks to Cindy, Miriam, Camillo, Kerry, the team of three ladies in the kitchen plus all others of the house, really very friendly staff.

All was okay, infrastructure in good shape. In our opinion this location deserves more than 3*** Hakuna Matata.

I booked the place for my parents. They were happy from the moment they arrived till the last day. From the friendly staff, to the cleanliness of the facilities, to the delicious breakfast, everything was beyond exceptional! I appreciate the extra mile they went to make my mom’s birthday special with the room decor and the birthday cake. Thank you for giving my parents such an unforgettable experience!