Mercure Marseille Centre Vieux Port

The location of the hotel was excellent. Overall, the facilities, the breakfast and the staff were of the highest order. However, the highlight of the stay was undoubtedly the exceptional service provided by one of the staff at the front desk, Ines. There was a strong sewerage odour emanating from the bathroom. Despite requests to have it attended to, it appears the only solution was for a staff member(s) to open the window during the day whilst I was away. Alas, the odour was there in the evenings when I returned. When I brought this issue up with Ines, she promptly came to the room to personally investigate further. Taken aback by the stench, she unreservedly offered another room and within minutes I was transferred. Her polite, friendly, and professional demeanour, quickly erased the negative experiences I had up till this time. She should be commended for her exemplary service.

Realization that the stench in the bathroom needed a more serious and effective response earlier in my stay.

The staff were excellent, very friendly and helpful. The view from our room was amazing as we were on the top floor looking towards the port. We had requested a view from our room and they did not disappoint.

The photos on booking.com showed a nespresso machine in the bedrooms but it was only the usual kettle and instant coffee provided (when I checked the hotels own website it only states hot drink making facilities) The corridor carpets could do with a vacuum and the bathroom floor & walls in the bedroom could do with being washed but not so bad that you couldn't use them. I would imagine it is down to difficulty in getting staff in the industry. I didn't complain as it didn't impact our stay enough.

The rooms are comfy, the breakfast is really good, fresh and French style. The wi-fi connection was good. The location is close to the main street, to the port and shopping mall, very convenient.

I had a hard time obtaining an ironing machine. The staff told me just that they didn't have one and I had to insist and raise my voice until I managed to obtain at least the premises for obtaining one. I eventually got one, but too difficult for a business hotel where it was obvious people needed to iron their clothes.

The room was comfortable and very quiet despite it is in the busy city centre. The staff was helpful. The hotel and the rooms are well equipped.

I asked for the details to the parking two times via booking.com but I didn't get an answer. Before our arrive I called the hotel and a staff member gave me the name of the garege but nothing else. We found the parking centre but most of the pedestrian exits were closed (it was sunday evening) and we had to walk with heavy luggages to the hotel for 20 minutes. When we arrived, a staff member told us there is a private and secure parking area just for the hotel guests, with direct route to the hotel. It was an unpleasant case, but besides, everything was great.

The hotel itself is amazing and the breakfast is super!! Friendly staff and room super comfortable with all the furniture and amenities you need Extremely close to the city center

The surrounding area is dirty and smells like urine and more... it is quite safe but not a good place to have a walk. The tariff per night is expensive

Very good breakfast, very nice hotel staff, close to the Old Town (Vieux Port)

Lack of toiletries (no proper hair shampooing, no hair conditioner, no body lotion) Half-covered shower cabin not practical and chilly 12th floor room impossible to sleep due to noise from rooftop airconditioning machinery

Great location, only a few minutes walk to the port. The staff are great, really friendly and helpful. The rooms are spacious and the bed is really comfortable. Security on the door made it feel safe also! Would highly recommend.

Hotel room was on the 12th floor but at the front of the hotel so was a bit loud - nothing major.

Great location and it has parking, although it was a little hard to negotiate. The port area with lots of restaurants and things to do is a short distance away.

I was here for an event and loved that the room was conmfortable, clean and quiet. The location is great, and the staff are so nice. The decor is beautiful, too

Something may have been going on with their parking lot, because we were told to park in another lot nearby instead, which was not easy to find

Location is good because its close to the port and also walking distance to the train station. Nice lobby/reception area. A little gym with cardio equipments. Rooms are fair size, not big or small, its just fine. All clean and tidy.

Beverage prices are really high. Area is bad, dodgy looking and dirty, outside and around, but it has nothing much to do with the hotel, not their fault, if you walk 5mins towards the port its way nicer.