Best Western Hotel du Mucem

Wonderful staff, helpful and friendly, room on 5th floor under eaves big enough for my needs (apparently bigger than the rooms on the other floors), quiet, as requested. A Franprix across the street, within easy walking distance from Panier area and Mucem and Cosquer museum. They have an elevator and air conditioning. This last point was amazing during my first two days when it was so hot. Later, l turned it off as l am not used to having AC. The manager is very professional and eager to please. It's not far from the SNCF train station (€11.20 Uber ride or quick metro connection).

The breakfast is average. It's not really worth 14,50€. The coffee isn't strong enough and the pancakes are cold and have no taste. For the first time ever, l ordered room service in the evening, at 9:45pm. It wasn't indicated how long it would take and l waited nearly an hour, which was unpleasant. A big improvement is just to put up a sign saying that the wait time can go up to 50 minutes, that way l would have ordered much earlier. Being in Marseilles, it would have been a special plus to have a nicer soap in the bathroom and shower as well as conditioner (there is just a face and body gel) However, the negatives are small things. This is a very good hotel l would recommend.

Great staff, clean, quiet, comfortable, spacious enough for my needs. I was on the last floor. The roof slants a bit, but only over the bed, so not a problem. Tip: the 5th floor rooms are a bit bigger than the other, 8m2 ones. Air conditioning much appreciated. The manager is very pleasant and professional, eager to please. I definitely recommend this hotel. It's close to the station, costs €11.20 by Uber. Or roughly 20-25 min walk.

They should have written a note about how long room service can take. I didn't know, so l waited almost an hour, very hungry and late at night. The coffee isn't good and the breakfast buffet is just average. There's a bakery around the corner and a café across from the bakery, a slightly better option. Not the best location for a quick and tasty breakfast near the hotel.

I stayed here one night in July - I arrived in the evening and found the hotel easily - it was about 15 mins walk from the main station in Marseille. Check-in was easy and the guy on reception was very friendly and helpful. I booked a single room and although the room was small, it was very well arranged/furnished and the bed was comfortable, shower and toilet was small but very well furnished. Wifi worked well and the near the hotel are bars and restaurants, etc., so it was easy to find a bite to eat, etc.

Comfortable room even though very small. Some of the staff were very welcoming friendly and went out of the way to help me find nearby pharmacy and arrange a taxi when we had a little medical emergency. There was a little supermarket right in front of the hotel and few restaurants right next to it. And you can see the basilica from your balcony. We really enjoyed our stay.

The area is apparently not safe to travel alone at night but we felt quite safe.

I stayed in this hotel for 4 nights for a business trip. The room was small but very clean and all the stuff I met was very friendly and helpful. The hotel is also in a good location near to a big shopping mall, close to museums and 15min walking for the old port.

Even though the location of the hotel is good, I didn't feel very safe when walking in the roads above the hotel and beyond, near the train station. On the other hand the roads in front of the hotel were pretty safe and clean. The hotel is still in a very good location.

The hotel is centrally location and very accessible to the Mucem & Viuex Port where the ferries depart from. The staff at the hotel was absolutely lovely and very generous with suggestions. They were also really kind to let us store the bags at the reception and freshen up as we reached way before check-in time.

The concept of bathroom was a little strange for me. The room had one bathroom with a shower and sink, and a separate cubicle with WC but it didn't have ventilation.

Nice location near a lot of city landscapes: Mucem, Vieux Port, Catedrale la Major, etc. The staff was verry helpfull and went the extra mile to give a lot of usefull info Near the train station ( two metro stops away ) Nice wellcome cold can of water. In the evening the entrance doir is blocked and you can acess the hotel qith the room keycard

A bit pricy.

It was a small hotel with comfy bed and a bath Staff friendly

Humming noise from strange private cupboard in our room. The fact that you could not open the wardrobe while the bathroom door which had the mirror was open. Dated

The bathroom was huge, clean, and useful. The bed was comfy and breakfast delish. The staff were very helpful.

Location. It was convenient but the street was gross down the block. It was ok once you rounded the corner.

The place was really clean, the staff were friendly and helpful.

They took a deposit for precautions of 100€, and when you checked out, they said that the money would take at least two weeks to be back in your account.