Mercure Hotel Köln City Friesenstraße

The location was perfect to travel, eat at restaurants and was in close proximity to other amenities. Staff were polite during the stay and helped with general inquiries with how to use the train system for e.g. as well as other questions which as a tourist made it a lot easier! Bathroom was spacious.

When checking in, there was a bit of an attitude with one of the people at the Desk but it was pretty late in the evening so not a big deal. Lack of pillows on the bed which ended up killing my neck as well as my other partners on my stay. The room could get quite hot whilst in season, would be great if there was some form of air conditioning since it got pretty uncomfortable

Nice location close to the city center, bars, shops... Nice room with a good view over the city, good soundproofing in the windows, curtains that actually make the room dark enough to sleep, possibility to buy soft drinks ad snacks in the lobby at night, friendly staff. The bathroom had a tub.

The bathroom was pretty cramped, and the shower/tub narrow and a bit tricky to handle. The Friesenstrasse seems to be a party mile on weekends, and there's also some roof terrace opposite that also has parties, so it was a bit loud at times. Closing the windows helped, but then you needed to turn on the old fashioned AC, which itself makes quite some noise.

Room on check-in, it could be more flexible for those guest that travel from far distance away such as Asia, after travel more than 15 hours and yet have to wait and only can check-in at 15.00 hours(check-in time), I believe there are some room available much earlier, because some guest check-out earlier than 12.00 noon, if guest request in-advance during booking and hotel should try their best to accommodate, I experienced last week during check-in on 22.11.2022, arrived at 9.35 am at front desk and only be able to check-in around 1500 hours, during the winter times after travel more than 15 hours from home city in Malaysia to Bangkok, Thailand(Flight time 2 hours) Bangkok to Munich(Flight time 12 hours) transit at Munich airport 3 hours and Munich to Cologne(Flight time 1.5 hours) and have to wait for another 5 hours at lobby before check-in ??

This hotel was perfect for our city break and for the Christmas markets. It was easy to get to, from the airport on the trains. The room itself was clean & tidy; the room was cleaned each day. The contents of the mini bar were free and restocked each day - a nice touch. We found the bed very comfortable. Breakfast was great with hot and cold options, fruit, continental and sausages/eggs. All hotel staff were very pleasant.

The bedroom decor could do with updating/modernising, like the main areas in the hotel have been but it didn’t have any impact on us.

great location. We came to Koln to visit the Xmas markets. the hotel location is max 15min walk from the further away market The hotel is in very active vivid area but the window do isolate sound pretty good. the Rooms are bigger than expected. Room service are committed :D . (See negative)

We wanted to oversleep on Saturday but Room service kept knocking and opening door to clean our room. we rejected them 3 times and eventually we were wide awake and decided to go for brunch. when we got back the room was cleaned :D I respect the commitment.

Great breakfast buffet and not too many guests at the same time. Very quiet room (or absence of other guests on that floor). Nice and firm bed. Lovely staff. Location was great.

No aircon and that was on me because I didn't check the description with enough care. But I still had a decent stay with the window open when the temperature was about +25 outside.

Very kind staff at the reception, clean and comfortable room and bathroom. Clean corridors and pleasant environment.

Breakfast a bit too pricey (21€). In the room I did not manage to find the switch for the main table lamp. Mini bar fridge was switched off, I wished it was On, so that I can put my yoghurt overnight there (had to keep near the open window).

The hotel has a great location, on the street full of bars and restaurants in old part of Cologne. Breakfast buffet set was the same everyday. Own hotel honey is a nice feature. The furniture was old and outdated, but still functional.

It was a challenge to overnight in a room without AC at +38 degree Celsius, but old building kept a bit lower temperature inside so it was better than outside anyway. There was also a black mold in a bathroom.

The customer service at this hotel is very high. All the staff were extremely friendly, and very helpful throughout our stay. The breakfast selection is very good. The hotel location is great, close to the city centre, surrounded by bars and restaurants and close to the U-Bahn. Would happily recommend thius hotel.

Friendly, accommodating staff. Clean, decent sized room. Convenient location for our purpose - in walking distance of Amphi.

Area was very noisy and busy at night though that is not the hotels fault and we would have realised that if we had actually looked up the area in advance rather than just checking it was easy walking distance to the Tanzbrunnen