Sheraton Offenbach Hotel

Room was comfortable and clean. Breakfast was outstanding and the choices were varied. Loved that we were offered water and apples daily. The staff was very helpful and provided me with distilled water for my CPAP machine. (No other hotel in Germany was able to provide distilled water for me.) I loved to be able to sit outside on the terrace to read a book or to dine. Loved the location!

There wasn't air conditioning in the hotel, and it did get hot. We ordered a fan and a hotel staff person brought one up to us immediately and helped set it up It did cool off at night and we had to shut off the fan.

Where to begin? 1) The staff of the hotel were more than welcoming and attentive: we arrived in the morning, too early for check-in (which is usually available only after 15:00) and wanted to know if we could at least leave our bags in the hotel until we could check-in, but we were able to get our room earlier than planned, and free of charge at that! The staff were quick to respond to any questions we had as foreigners and first-time travellers, as well as complying with all of our requests (e.g. an extra pillow brought to our room in the middle of the night). 2) The room was incredibly clean and highly luxurious, with many supplies in the bathroom (e.g. plastic bags, towels, shampoo and body lotion). The bed was enormous and incredibly comfortable, and the room had adjustable air-conditioning, which was pretty useful in this unexpectedly warm weekend in Frankfurt. 3) The hotel's location was probably the biggest plus: it's located in a quiet part of Offenbach with all important amenities close (restaurants, pharmacies, etc.), and only 2 minutes from the S-Bahn station Marktplatz, from where you can get to the Frankfurt main station in less than 10 minutes. Overall, an experience me and my friends would definitely repeat, and we hope we will be able to catch the same room next year!

Room was clean and the bed was very comfortable . Also the breakfast was great.

We booked a room to the hotel because it was said there is a sauna. When we checked-in the receptionist said "Yes we do have a sauna but it is out of service". Getting clients by advising yourself with facilities that are actually out of service is not ethical.

Breakfast, Location, Buildings and adjacent palace. Mostly everything: The yard is quite beautiful, The entrance is nice, with tall roof and cozy environment. The bar is well decorated, bright, fun. There is wellness area too but it was not working due to Corona I guess.

The wellness area was not working, due to Corona I guess.

The room itself has huge area and the bed is comfortable, but the pillow needs some work -it's too flat and saggy. The location is superb and parking space is comfortable. Staffs are friendly :)

The only thing we did not like is the Wifi which we need for work, especially that my partner worked in the room all the time. Hope that it could be improved because it is way too slow..

My room was very comfortable, exceptionally clean, and very nice. The bed was most comfortable and breakfast was exceptionally good. My traveling companions also commented on the cleanliness and comfort of the rooms and how much they enjoyed the breakfast.

Great service and staff, they were accommodating with our needs as we are travelling with a newborn. They prepared a crib, a room with a bath and provided a kettle to prepare the bottles for our baby Good quality price ratio and good location.

The bed was squeeking

The staff was very helpful and pleasant. On several occasions they went above and beyond to assist us.

room was nice, bed was comfortable.

Shower stall could have been a bit more comfortable, or updated, but not too bad.

Neatness. Location

Low level of lighting in the room.