Sunway Hotel Seberang Jaya

It's location near to Permatang Pauh, where we attended a wedding function. I believed there's some renovation had been carried out on the hotel. The furnitures and fixtures in the room were new. Nice and comfortable single sofa. I like the large pillows provided, comfortable and not hard. The room has many practical built-in cabinets. There's 2 units of self checking-in kiosk in the lobby. First you have to go the reception counter to ger the reservation number. With that number you can called out your detail from the kiosk and added in additional info such as your car reg. plate, signed electronically on the kiosk screen and completed your payment using credit card on the kiosk. A helpful and affable gentleman by the name Mr Dassa helped us on using the checking-in kiosk. I believed he's from concierge as he brought us our luggage up to the room.

The room lighting were a bit dim. There's only 2 lift cars to cater for all guests, hence manage your movements during non-peak time only. The car parks were bit limited but in worst case you could park at the multi-storey car parks for Sunway Medical Centre, just besides the hotel. But I think you might not get the parking fee waiver from the hotel.. The breakfast was a disappointment as it does not have much spread and taste wise, it just so-so.

The hotel is definitely well and strategically located. Sunway Medical Center next door. And walking distance to the Sunway Carnival Mall and Billion Supermarket, Nasi Kandar restaurants, banks and convenient stores. The hotel was impeccably clean and well-maintained. Ample car park and complimentary after you validate your parking ticket, or your Touch n Go card. As you enter the lobby, your nose will immediately pick up the smell of lemon grass in the air. Calming effect for me. And known to keep away the mosquitoes. The staffs, including the security guards, are warm, friendly and very helpful. R. Dasa at the Front Office, in particular whom I believe deserves mention, was extremely helpful and knowledgeable about the hotel and the Seberang Jaya town. The room given to me faced the Light Hotel and KWSP building. Further in the background is a beautiful view of the Penang Bridge and Penang Island. The room and bathroom are clean and well maintained. The blackout curtains made the room totally pitch dark for a great sleeping experience. The strong water pressure and nice hot water made showering great. The gymnasium located on Level 1A which opens 24 hours is very well equipped. That helped me not miss my daily cardio and weights workout before breakfast. My daughter and I had breakfast at the Soulutions Café located in the lobby. There was Nasi Lemak, Fried Char Koay Teow, Congee, Noodles and Soup, Salad, Egg Station, Cereal and bread. Only two choice of juices and three choices of fruits. There are also Bread Butter Pudding (which is a bit hard and taste more like eating a muffin) and Banana Cake. Not much of a variety or a luxurious spread but suffice for a quick sumptuous breakfast to last until lunch. Having served as Ambassador of Malaysia to Cambodia from 2005-2008, Sunway Hotel Phnom Penh has been my preferred hotel to host and entertain my guests and colleagues. Since 1998, I have stayed in the Sunway Resort Hotel, Sunway Pyramid Hotel, Sunway Phnom

None.

Rooms were good and clean and bigger; Breakfast was good but need to add some Indian Asena cuisines. and didn't used the parking space but having the ample space with valet.

Bathroom not pre fitted with hand faucet, after giving the call to reservation counter they fitted the hand faucet and in between the 2 rooms there was a door which have opening from other side , the noise from other room is disturbing. and could not sleep for 1st day. that door has to be sound proof.

Perfect location. Near to supermarket,shopping mall and a brand new Medical Center. Ample parking space with 24-hours security. Very clean room and the room smells good. Great housekeeping - topped up 2 bottled waters and changed bath towels daily. Good water pressure with consistent Hot water supply for shower.

The buffet breakfast and a la carte dinner were a let down. The restaurant has to work on food taste and food quality to catch up with the rest of the hotel’s performance.

The Sunway Hotel Seberang Jaya exceeded my expectations in every way during my stay. The hotel's amenities were fantastic, from the luxurious swimming pool to the fully equipped gym, and the staff were incredibly welcoming and accommodating. The hotel's attention to detail and commitment to exceptional customer service made my stay truly unforgettable, and I look forward to returning in the future.

Management should consider putting praying mat for Muslims in every room.

Overall, customer experience was exceptional. Friendly staff including guards on duty. Will surely choose this hotel for my future stay in Penang.

Rather surprised to find out the hotel does not serve breakfast. Most hotel guests would agree with me that morning breakfast is something that we look forward to and is an integral aspect of our stay. Perhaps the Sunway hotel management should look into this issue more seriously and revive its kitchen service. Come on Sunway, you can do better than this as your brand name is much sort after by Malaysians and foreigners alike.

My room was upgraded due to unavailability of rooms, and I was given complimentary titbits on the pantry, which was good. The location was also perfect for business traveler, the hotel was nearby convenience store, restaurants and banks.

The TV channels were bit old school (Vision Four channels), maybe can have Netflix option. The air-cond was not that cold.

Housekeeping did a great job.but still got dust in small area. Causing me and my partner to sneeze.probably at curtain area.however, overall, room are clean.security guard also helpfull,

Need additional treadmill. Treadmill belt already worn out just waiting to tear. If no water disoenser at each floor, maybe can provide more mineral water.

Location and price were great! Staff was very helpful. Appreciate the contactless check in and check out using the designated machines.

The bed was not cleaned properly as we found dead bugs on the bedsheet. Could have been better. Also very limited parking space in front of the hotel. Doesnt feel safe to park behind the hotel will dim lighting. Also, the water from the shower area leaked to the outside as it passes through the rubber seal. The stand lamp was faulty because it flickered as we switch one of the light switch on and off. Must be an electrical issue

Room was comfortable and all amenities worked as expected. Breakfast was decent. Choices were also decent. Good location.

The check in process being done via a kiosk was not as user friendly and convenient nor quick as the usual desk check in one would expect from a typical 4 star hotel. Also, whilst the parking was convenient, it did not have enough covered parking. Thus the car was parked in the sun and rain.