Chalet RoyAlp Hôtel & Spa

We took our nephew and his bride here on their honeymoon, and they were astonished by the luxury. The staff went out of their way to accommodate us, upgrading the newlyweds to a huge room with a spectacular view. The service across-the-board was excellent. My husband and I ourselves were in an executive double room, which was also huge, with loads of closet space, a large bathroom with soaking tub and separate shower, excellent amenities, mini-bar, coffee-maker, and a fabulous bed. (We had a "park view" but we could see the mountains too -- it was lovely). The spa and pool were terrific: comfortable, immaculate, and spacious. The breakfast buffet was generous and varied. We were hot, tired, and grumpy when we arrived at the RoyAlp, but the staff was superb and took excellent care of us.

This is simply a note to travelers: Be careful navigating! For some reason, when we put the hotel address into Google maps and our GPS, the GPS kept directing across across the valley to a town called Leysin. To get the the RoyAlp, use the town of Villers-sur-Orlon as your destination instead.

Overall it was an exceptional experience! Every staff member was immensely helpful and polite, the services and food was impeccable! Would highly recommend!

Location is a bit far from some tourist sites, taxis are expensive. If the hotel could provide a cheaper shuttle service to key tourist attractions that could make it better

Location was excellent, staff friendly and helpful, extremely comfortable accommodation and excellent choice of restaurants

The spa area was very busy with children, particularly unsupervised in the jacuzzi

Lovely hotel, big rooms, divine bedding. The restaurant is fantastic, had dinner there and it was exquisite and moderately priced. The spa is also wonderful and the spa stuff superb.

Prices at the bar, a tiny cocktail is 24 CHF

The entire establishment was fantastic! We must give a special recognition to Botond whose service went above and beyond to make our stay perfect. The cozy rooms, delicious cuisine and the tranquil ambiance made our stay unforgettable.

Nice and cosy alpine hotel, close to the mountains and trails. Comfortable and large rooms with great view

It seems that the staff is not very well trained or there is a lack of management. The service at the dinner was unapropriate. The transfer price was not correctly informed by the trainee at the reception.

Great Breakfast, great location and despite being near full capacity the staff were available and attentive and the property was calm.

The entire atmosphere, room set up, spa, service were really nice.

The room said with mountain and gracier view but our floor was 2nd floor and too low to see the mountain. We had very little view unfortunately.

superb staff who were incredibly helpful and friendly, we had exceptional service from everyone

There was nothing we didn’t like, maybe more choice of hot room drinks like tea, but a very minor grumble

Location was excellent and very private. Absolutely I will come back with Family. We really loved the fact that we were able to also leverage the kitchen in the apartment to cook our own food. The pool and the SPA are exceptional, great staff and personal! The staff is very friendly and great!!

Breakfast could be better. I've ordered Eggs Benedict but I would have expected something more for a 5 stars resort. The hollandaise was not really hollandaise. The menu a la carte should offer more choice.