Heirloom Hotels - The House of Edward

the location was good, the room itself is very modern and comfortable

the property is fully contactless, meaning there is no staff at hand for anything. i wanted to gain access to the hotel 15mins before 3pm - just to drop my luggage but that is also not possible as nobody answered the call when i pressed the call button. and finally the stairs - while it is understandable that its a renovated old building - its steep and narrow. What isnt understandable is that there are nails coming out fr the broken wood pieces on the stairs. my tshirt got snagged on it and gone!

Really nice design! White/black combination with wood and a lot of light. The rooms is really nicely furnished and the disposition is fantastic! I loved it. As well the central position of the hotel. you don’t need the car to see the city center.

There wasn’t anybody (for me is the alfa-omega the interaction with a person). When there is something out of the scheme, the person will always be available. The TV was not working and the cleaning woman forgot the trash bag in the room. What would be really appreciated is to informe your visitiors, that there is the LEZ rule for drive into the city!!!!!! Otherwise you get fined about 370€ for every drive!

The room had an inside patio and looked very elegant. There was a kitchen behind the closet wall. The location was around the corner of the Friday market with many restaurant options. It was nice and quiet.

The bathroom walls could be re-painted. The self check-in was not obvious or easy to manage. One key on the code in the email was not the same as on the keyboard on the wall.

The communication was nice (important and enough information per email, no extra/unnecessary information), the room was perfectly clean and the set up/getting to the room was very easy

More about the facility, the room was too hot (but had air-conditioning to cool it down).

Very clean and bright room . Quality bed .

If other people living in the same hotel are not careful with being quiet then you will hear them clearly because the building is old . Wooden stairs etc .

Locality, comfort, every day cleaning, self check in /out, equipment for cooking, very, very comfortable bed.

Parking is expensive in Gent, free parking in front of hotel just between 23:00-8:00. Would be fine to have kettle in the room.

The location of the hotel was excellent - close to bars and restaurants nearby. The room was really clean and the whole building was really well kept.

There was some confusion around checking in and I received automated emails (I think) that made checking in and out confusing.

Very good location. The room is spacious enough, and the heat can be adjusted according to need.

The towels should be cleaner, they should smell like detergent/balm.

Super spacious and comfy studio, perfect bed, perfect shower. Love the vieuw, the location . Coffee was good. Good mirrors ,this is important for me 😅, lot or accomodations lack good mirrors! Was my 2nd time in this studio and not my last.

Very comfortable bed. Close to lots of things but quiet at night. The air con really helped with sleep on a warm summer’s evening. I left something behind by accident and the staff were very helpful at facilitating me collecting it later.

There weren’t any mugs to make a cup of tea. The bathroom is on top of the room - very intimate.