Hampton Inn & Suites Edmonton St. Albert, Ab

This establishment was super clean and welcoming. The beds were plush and comfortable and the breakfast area was very tidy and the food was delicious and hot. The pool and hot tub were exceptionally clean as well. Not a bad thing to point out at all. Andrea and Helly made our stay wonderful and Louisa in the breakfast area as well.

The only negative was the woman, who was acting manager. We watched her speak condescending on many occasions to other employees and she lacks heavily in people skills. She was not very friendly or approachable at all. We were told to speak to 2 different gentlemen about our unique situation due to severe health issues and unfortunately, they were not available so she was the next one down the chain of command. She was not very understanding and extremely difficult to speak with. She then spoke a different language to someone, and we really felt as though, she was talking about us in a very negative manner.

The breakfast was really good, and more than we were expecting to be included. The front desk clerk named Andrea, was interested in why we were visiting Edmonton, she was very polite and excited to have us, and even upgraded us to the 5th floor and a larger room! She was very friendly, and made sure our stay was good.

I wish the front office staff could have added my Hilton Honours points to my account for the 2 nights stay, and the bonus welcome points, so we could reserve for another time. We don’t travel enough to get enough points for free nights. So any discounts we can get, allows my wife and I the opportunity to have some special date nights, which only happens once every 8 months or once a year.

I prefer staying at this location as it is accessible to many restaurants, department stores, Kingsway, and West Edmonton mall. It is also closer to the church I attend when I am in Edmonton .

The room had a dog smell, especially the bathroom, shower. There may have been an individual with a dog prior to us checking in. Also, there were kids running in the hallway on the 4th floor. It is advisable as a parent who once had small children, to put families with young children on the main floor, so that they don't disturb others.

Delicious breakfast, especially the oatmeal and all the topping that came with it and also the bacon and real scrambled eggs we had one day were amazing! The room and bathroom were very clean and spacious. The Hot tub/whirlpool was huge! Very nice Color schemes throughout. We really liked the multiple exit doors to make it quicker to access the parking lot where ever we were parked. Excellent location, lots of restaurants within walking distance. Family friendly. Overall, We loved it. Will definitely be back.

Security camera everywhere! I felt like every move I made I was being watched. The second day the circular shaped fluff eggs and ham were not that good.

The breakfast room set up was wonderful although the toaster and waffle areas tend to bottleneck. All the staff that we had contact with (approximately 6 or 8) were extremely helpful when asked about something or even if they anticipated we might need help. This was really appreciated. Pool and exercise rooms were great. It was nice to have eating places in close proximity as well.

One thing I personally would have liked is a softer mattress and a more comfortable chair to rest in with a lamp beside for reading. The chair for the desk was good for that purpose and the plug-in's were great. The microwave was very low for adults and would be a temptation for toddlers to push buttons and perhaps ruin the unit.

The staff were very helpful and friendly even though they seemed a bit overworked due to it being a long weekend and the hotel having a staffing shortage. However, even so Melissa and the young lady (transplant from Newfoundland whose name I have forgotten) at guest services were always very cheerful and upbeat anytime I passed by the front desk. I could hear them speaking to other guests in person or on the phone and their level of service remained very consistent. They were very helpful assisting me adjust my reservation and knowledgeable when I had questions. Facilities were very new and modern and the room was clean and spacious. Good selection of breakfast items.

My room could have used a bit more lighting

We loved the room, it was spacious - quiet like a sanctuary — and well laid out! Of course the rooms were clean - the king bed was very comfortable and the front staff …. everyone we encountered in our three day stay were wonderful. They were super friendly and made us feel very welcome while still being very covid conscious. Location was perfect! It was located near where we needed to be to visit family and is surrounded by a variety of dining choices. And a gas station convenient to the hotel. Plus we had a beautiful view of downtown. We will book here again!

Loved everything - I was disappointed that I did not bring swimsuits to try out the pool. Next time I will try the pool.

The staff were absolutely excellent! I regretfully forget the name of the Filipino gentleman that checked me in, but he called my room shortly after we'd gotten settled in to ask if everything was satisfactory. We've never experienced that before, and it was incredibly thoughtful. He didn't just call when we got to our room, he waited fifteen minutes to let us get settled in and then called. That is so incredibly thoughtful. It set the tone for our stay, and made us feel like our comfort was a priority. We needed an extra blanket for our youngest child, and he had one promptly sent to our room. I can't say enough good things about the staff. The little things definitely stand out, and the staff stood out. On the morning of our checkout, my family and I slept in, and missed the 11 am check out time. The front desk called our room and asked if we'd be extending our stay. I replied that we had overslept, and the gentleman told us that it was not a problem, and they'd extend our checkout time. Bravo to whomever does the hiring, you hired good people. We actually ended up having to stay in Edmonton the very next night unexpectedly and chose a hotel closer to the hospital which was the purpose of our visit. After a couple of unsatisfactory experiences there, our ten year old boy remarked "we should have gone back to the hampton." A big thank you to the staff, you left an impression on us. We'll be choosing you again on our next trip to Edmonton

Cleanliness of the hotel, location, the breakfast selections, and the staff esp the staff in the dining area Adora and the young lady who check us in willing to go above and beyond, told her that its weird the room has only 1 chair she is willing to bring another one, I said its fine, and the young Asian gentleman who assist provide us map on places to consider visiting while in Edmonton. Thank you

More chair on the room , 2 would be great, just recommendation 🤷🏼‍♀️

beautiful and cozy. gorgeous seating area in the foyer. pool area was nice, lots of room. easy access to hotel from ring road. staff were so nice, Mel was an angel and so helpful and kind.

the rooms bathrooms didn’t lock. a bit frustrating when you are sharing a room and want privacy. quality of breakfast buffet was not good. I requested dairy free options and no dairy free milk option was provided for cereal or coffee. also juice was very watery after asking they said this is normal, they water it down.