Holiday Inn Express Suzhou New District, an IHG Hotel

Breakfast was good and extensive. Good combination of Chinese and Western fare, including fresh salad and buns. Sadly, I had not the time to taste everything, but was satisfied nonetheless. Location is not ideal for tourist trip, in a sense that the place is a bit far off from many of Suzhou's top sights, such as Humble Administrator's Garden. There is a metro close by, at least. So that can be used to get closer to many attractions. Room was clean and spacious with many hygiene amenities provided, along with complementary tea bags and instant coffee.

There was a mix-up and I was accidentally assigned an already occupied room, luckily this was swiftly fixed. It was a bit difficult to understand what was going on due to limited English on part of the staff.

Location was good and surrounded with shopping complex and variety restaurants. Very convenient. The receptionist was polite and helpful.

Unfortunately, our bus or coach are not allowed to enter the hotel compound and we been directed to get down the bus at roadside and pushing our luggage from roadside to hotel lobby. Its quite distance and furthermore we had few luggage. Conversation with the guard to allow us to get in was failed. The single bed was too small and not match with the prices that we paid for.

A big shopping mall is next to the hotel and the metro is a 4 minute sheltered walk through the shopping mall. You can choose to eat in a hotel restaurant or have lots of choice inside the shopping mall. I lacked a bottle opener and asked the staff if they could provide it. They delivered it to my door with a robot. Brilliant service.

The smell always struck us while we walked from our rooms to the lifts. I am not sure if it was the smell of cigarette.

The stuff was really doing their job, they are not that good in English communication but they are trying to do their part. facility was good. and location perfect for my trip.

The cup for coffee, it's a cheap plastic that will affect the Aroma and quality of the coffee. It's to tall and the coffee foam are at the bottom.

The staff was extremely patient and nice. I felt very comfortable to ask for help from them, and they always had quick responses to my requests. Thank you! 😊

Decent hotel for a 2-night stay in Suzhou. Walking distance to subway which runs to railway stations and (old) city center

Nothing, hotel was as expected

Beautiful room; modern, view of nearby mountain. Excellent breakfast, including good coffee. Convenient location near shops and near metro.

Very nice service officers

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Very good location, clean and very interested stuff

staff member Chen Chen was very helpful.

Breakfast was average