Grand Hotel Royal

Location was fab, dealings with staff ahead of the stay was friendly & professional, this was also echoed during the stay on the tiny odd occasions we required anything. The regular lunch (and sometimes dinner) service was polite & professional. The suite was huge with lots of space, and felt like it had had a recent makeover. The hotel was clean in every area we visited. Being given a standard room to shower/change in before we left (due to a late return flight) was a wonderful gesture!

A few previous reviews on here state how this doesn’t quite have the 5 star quality. I have to agree. It’s a solid 8.5 out or 10 (or 4 stars). A few tiny details bring the score down, from staff training & service (I think with more training the service would improve - some staff do have the 5 star quality, just not consistent enough), breakfast (really needs looking at from food options & quality). A turndown service doesn’t exist every night, but did happen on 2 random occasions (on night 2, and night 6). The hotel is dated (it has history but needs a little love to bring it into the future - e.g furniture not 5 star). Facilities also need some improving to match the price point! With a few tiny details addressed it could be at the 5 stars already given.

this was our honeymoon so we splashed out and was not disappointed. The gardens are what makes it so beautiful, from the pool area, the terrace with spectacular views and the private area down by the sea. It also has a central location to all the other hotels with great restaurants, the main area, station and the port. Highly recommend.

The shower (in the bath) was not brilliant, I would say the whole bathroom needs updating.

The hotel is very well maintained with a huge garden and private beach area. The location is perfect, it is very peaceful and quiet place but only 10 min walk to the central part of the town with a lot of restaurants and shops. On arrival we got a room upgrade which was a very nice way to start our vacation at the Grand Hotel Royal. The room was very clean, good sized with a comfortable bathroom and a lot of storage place. The bed was comfortable so we had very good sleep there. the hotel staff is mega helpful and professional. We felt looked after very well during our stay. We will definitely stay again at the GHR, highly recommended!

We really missed porridge at breakfast( probably something to consider for the hotel management). Also, there were a lot of waiters in the dining area, but we had to make an effort to get their attention. One morning, when we arrived to get some breakfast we sat at one of the tables available but the staff surrounded us saying that we can’t seat there with mostly no explanation. It was so embarrassing moment as people around were looking at what was happening and we had look for another table. Later, we seen them providing this table to another guests. That was unexpected to experience in a 5* hotel. The restourant staff must respect the quest feelings more and be more professional.

Everything! It’s perfection top to bottom. It was our 30th anniversary and hotel left us champagne and a beautiful card in our room. The location is just perfect with a short 5 minute walk got eh square but far enough to be away from the noise. The room was absolutely gorgeous with the most amazing floral tile floor. The sheets were butter soft. The room attendant was perfection. The breakfast is in the most glorious room overlooking gorgeous property and the sea. There are so many choices for breakfast and the service is top of the line. The grounds of the hotel are spectacular and meticulously taken care of. The front desk team is so accommodating and helpful. There is a lift/elevator to the swim platform down on the cliff that has the most amazing garden restaurant. It’s paradise. They thought of everything. The pool is so well attended. The pool bar drinks were outstanding. The lunch overlooking the sea is some of the best food we’ve had. Pizza was to die for! At night they have a outdoor area overlooking the sea with live music and drinks. The waitress was fantastic. BRAVO to this most outstanding team! You made our stay unforgettable. Top to bottom a 5 star luxury hotel!

Not a thing not to like here!

My husband and I decided to book The Grand Royal Hotel for our honeymoon and they exceeded our expectations! We asked for a more private room location for our special request and when we arrived they located us in the corner room, with a sea view and hottub (which was not guaranteed when we booked), and welcomed us with prosecco. The room was immaculate and always cleaned. The beds were supper comfortable. Italy is not known for their breakfast but the Grand Royal outdid themselves. As for the location it was no more than a 5 minute walk to the metro/bus station, Piazza Tasso, and other shopping areas. No more than a 10 minute walk to the ferries and 20 minute walk to the main marina. Not to mention we were easily able to take day trips through public transportation to Amalfi, Positano, Capri/Anacapri, and Pompeii. The hotel staff was very helpful with that! Overall, it was an incredible stay and we can't wait to come back!

The setting, grandness, the view and flow of the place too. And the lift to the sun deck and terrace!

Thought the breakfast should be better. Not enough choice really and some things like croissant that felt like they were from the day before. And underdone bacon. Yuk.

Views and service

Gym very small

Cleanliness, room cleaned twice daily. Mini chocolate next to bed nice touch. Liked the black out blind too. Pool area very comfortable and clean

Staff - breakfast staff, pool staff, room cleaners were fantastic! So good at what they do. Front of desk staff were not friendly. Talked down to you, tried to be snobbish. Waited over an hour and a half for antigen test. Dangerous door stop in room. Have to get my foot checked out at home. Had to place my sun hat on it for safety.

We absolutely loved our trip to Sorrento and the Grand Hotel Royal made our experience even better! We stayed in the premiere room with a sea view and balcony, which had a gorgeous view of Mt Vesuvius! Breakfast was included and was absolutely delicious. The hotel was very easy to communicate with even before our stay and the concierge was very responsive. They helped arrange transportation to and from the train station we were arriving in. We would happily return here for our next stay in Sorrento and would recommend this hotel to anyone wishing to visit!

Honestly, the hotel exceeded our expectation. We liked everything about it.

We had the most amazing stay. The location, staff, hotel, facilities and restaurants/bars were just exceptional. Very close (5 minute walk) into the centre of Sorrento and an easy walk from the train or bus station. The staff were lovely and very accommodating. The gardens, pool and beach were beautiful and not too crowded. The view overlooking the Bay of Naples was magical! The room was so comfortable with all your needs and the bed was HUGE and amazingly comfortable. Could not ask for a better stay - it felt like paradise.