Ixmukané Suites & Spa0

I originally reserved for one week. I enjoyed this hotel and it's staff so much, I stayed for another week. The hotel's location provides easy access to restaurants and bars. A short walk away. However, it is on a quiet street. There's no noise to interrupt a good night's sleep. The rooms have an artsy, bougee/gulag style. Raw concrete stucco walls. Bare plumbing and electrical conduit. There's plenty of conveniently located electrical outlets. Great free WiFi. Hot water shower. The controls are a bit fiddly. Once you find the correct adjustments they work fine. The restaurant, in the hotel, serves breakfast and lunch. There's a discount for hotel guests. I enjoyed the food, that was prepared to order. Good coffee and fresh juices too. The restaurant staff were very cordial and attentive. Gloria the hostess was the best, so far, in my first 6 weeks of travel in Mexico. She anticipated the answers to my questions before I asked them. She was extremely patient with my child like Spanish vocabulary. Very efficient and pleasant. For any other of my trips in Mexico, I'll go out of my way to stay at Ixmukane.

Would have liked a fan for warmer days and a mini fridge would have made this place like home ; )

The location is close to city center and many restaurants and shops within walking distance. The room was larger and had 3 beds for my large family. Staff was courteous and helpful. Door was locked at night and attendant was there to let us in and provide security. Two of us got a one hour oil massage. Spa was clean and comfortable. The staff was competent and professional.

Shower pressure was an issue in our room. They offered an additional room for us to use while they had it repaired. It wasn't quite right the next day, but the manager refunded our last night. I can say they went out of their way to make it right. I will go back the next time I'm in San Cristobal.

- Great location !!! it was very close to the center where everything is happening. - The main lobby/area was very specious & nice. - Strong & steady WIFI ! - Great Massage at the hotel (extra cost), we highly recommend getting it. - Iv’an from their staff was very helpful and spoke very good English.

- No steady hot water. - Isolation was very poor and all outside noise can be heard in the room. - Bathroom wall was semi complete , it is bothersome - No buffet Breakfast & if you ask for coffee with milk it is extra

Modern and comfy rooms and great breakfast options.

The rooms can be quite dark as they almost don’t get any natural light from outside. Also, the reception lady in the mornings was very insistent offering their spa and tour services and would reproach us not having booked a tour with them. Quite unprofessional from my point of view.

maybe the most comfortable beds in all Chiapas. Beautiful hotel and great value for money.

only thing worth mentioning is that the bathroom is not fully separated from the room as is the case in many mid class hotels in Mexico.

Loved the room! Nice and cozy with all the comfort. Strategic position close to everything!

Just a small note: the walls are a bit thick, so you can ear some outside noises, but mainly in the morning when it is breakfast time. So it is not very bothering!

Great location, new facility with a nice design. Good covered patio restaurant. Very clean. Important: pay attention to the bed linen and pillowcases - incredibly soft - I've been to thousands of top hotels around the world, but this quality is seriously first class! It is worth appreciating such small things that the owners took care of :) English speaking service available on whatsapp

The door to the room could be better muted as you can hear some noises from the patio. Earplugs do the trick. You have to wait a long time for hot water - even 10 minutes it pours cold before it becomes warm.

Good breakfast. Friendly staff. Most helpful owner (Fernanda). Central location. Walking distance to everything. Clean room.

Nothing to do with the staff. One night, there was a noisy guest who invited friends to party in his/her room and common area. Noise traveled easily within the facility.

Very good location, simplified " industrial" building.

Isolation is not the best - temperature and noise. English speaking can be improved. Big hall- without life.

What I liked the most in the hotel is localization. It was in the city center close to very good restaurants. It is a very modern restaurant, super clean and new. The rooms are good quality with Netflix, YouTube etc. They have heaters and comfortable beds. They have restaurant on first floor that is very flexible and have very tasty food that they bring to your room. One thing is that during the night they don’t have a hot water under the shower, but during a whole day they have a hot water - so it is not negative. And probably if I had asked I would have had it in the night, because from what I saw they are very flexible with people favors. It looks exactly like on the pictures or even better, so I can’t say a bad word. Highly recommend this one!!

The room has the bathroom that has walls and doors but doesn’t have “roof”, so people in your room hear everything from the bathroom. It didn’t have a hairdryer (but the heater worked even better)