Holiday Inn Express Tuxtla Gutierrez La Marimba, an IHG Hotel

This was an excellent hotel. Spacious. Clean. Great beds. Excellent daily cleaning. Wonderful breakfast. The room had a coffee percolator and provided coffee in specially prepared sachets. I had a really great view to which I woke up each morning. The hotel is well located near a busy square which was full of life in the evenings and a further 7 mins down the road, the main cathedral and town centre. A big supermarket was also close by. I walked everywhere except for when I made tripe to the zoo and botanical gardens.

There is always something which could be better, in my view. As far as this hotel went, the reception staff are so young and once or twice I thought they didn’t really have a handle on things. But more than that I was put out that there is absolutely nowhere to have a cigarette unless you stand outside in front of the hotel, an area which you had to share with the security guard who felt obliged to make himself scarce each time I went down for a cigarette (which was only twice an evening, to be fair). I get it that the whole world has banned indoor smoking in all public places but it would be accommodating, and welcomed by smokers of the world if there were some outside place where they could have a cigarette which didn’t make them feel like outsiders, literally and figuratively.

Very friendly staff, Breakfast was good (for mexican Standards), central location

Amenities are basic but functional. Some minor things added up to be annoying. Like we only had one towel when we arrived. They brought us a second one when we asked and were nice about it, but then the cleaning staff sometimes only changed one of them when she cleaned? Power plugs are in super inconvenient places. AC is very loud but the room gets so hot at night. You can't open the windows.

front desk lady was very nice however when we asked to cancel the last night (there’s nothing to do in Tuxtla besides the Sumidero canyon) they didn’t allow it saying we had paid upon check in. I explained to them that we had free cancellation and I had asked well before 6pm the previous day of the cancellation request and also usually you pay at the end so why couldn’t they return the transaction and charge me for 2 nights only? as someone who has retired from hotel management and worked in all departments I honestly didn’t think what they did was right. don’t stay more than 1-2 nights max!

The room was sunny and spacious and the staff was helpful. They had a pretty good variety of dishes for breakfast. The hotel's location is 3 blocks away from Parque de la Marimba and Marimba Museum which was nice. There's also a big supermarket very near. Hairdryer was pretty 'strong' - which is not always the case in Mexican hotels ;)

When we arrived one of the mineral water bottles we had was opened and someone evidently drank from it. But we assume it could've been overseen accidentally and that after this review the hotel will pay attention for it not to happen again.

This was such a surprise, so much better than Holiday Inn Express locations back home in the UK. Room was spacious with a fabulous view from the large window and the bed was seriously comfortable. The buffet breakfast was hugely better than we expected. Even the coffee was delicious. We rarely stay in chain hotels and only stayed here for convenience so we were extremely surprised at how good it was. Outstanding value for money!

Nothing

A good hotel, slightly ageing but still very nice. Large room, clean and quiet. Receptionist Antonio speaks good English and is very helpful. A really super breakfast including various cooked options. Recommended.

A point that has been mentioned by other reviewers is that the breakfast room ( built pre - covid ) is really not large enough for visitors to socially distance. I did feel uncomfortable about this when the room was full.

- Great room, very comfortable bed and perfect wifi connection, very clean - Good location (2 blocks from Parque de la Marimba, 1 block from Parque Bicentenario) - Very friendly and professional staff (especially housekeeping staff)

- Breakfast was poor and messy (10 tables available for approximately 100 rooms, always long lines in the morning), breakfast schedule should be extended (only open from 6:30 to 9:30) - No fridge in the room

This is a great place to stay in Tuxtla. The staff were friendly and helpful. We got a great night's sleep in the comfortable bed. Super close to Parque la Marimba. It was really quiet at night, great for sleeping. Nice breakfast. Good value!

We likes everything. I would stay again.

Good location - close to the city center, Marimba Park, restaurants. Absolutely clean, perfect housekeeping, great service in reception. Staff absolutely helpful and always smiling. The only 3* hotel I've seen in Mexico, which really faces the standards in Europe.

Nothing.

Nice comfortable beds. Baby cots available. Parking available. Great AC - quiet and effective. We will return.

VERY long WAIT for the breakfast 🙈🙈🙈🙈 each morning we spent 30 minutes waiting for the table. That's too much.