Residencia Gorila0

It’s a really cool residencia

Kitchen is now closed by a whole, it was much more inviting and friendly when it was open. Lost power the 2nd night at midnight and it was put back only at 9am. We only slept 2h before check out at 11am, as no fan could work and it was +31 degrees Celsius in the room. The hotels along the beach are killing the whole vibe si used to love in Tulum

I liked everything in this place. Located at the main avenue of Tulum, with great staff taking care of me, gave me a very nice and warm stay at Gorilas. Armando is very nice and helped me out with outside activities. The place is clean and it’s very well located. Recommended 100% if you’re visiting Tulum in 2023 or later on

Perfect location just near the beach and easy access to the main stretch of bars and restaurants in Tulum Playa

Nothing!

Great location and value for money. Staff were very accommodating.

the whole vibe of it and the value for money

nothing to not like

location very good. parking car 100 pesos

no airconditioning. no warm water

Great location. Hotel in the front good place to hang out.

No access to the beach. Hotel on the front didn't let us go trough to the beach, unless we buy something there. Room was really wild, pretty much you are sleeping outside. Tulum is very expensive, so for this price you get what you pay for. Pictures are nice than actual room.

ambience, location and vibe is right

lack of interest to help when I had a leak on my room and couldn’t stay there

Worse accommodation experience …. We had to leave this property after the first sleepless night because of the following reasons: - noise from the generator next door is very loud and it smells like burnt gasoline, it felt like in gas chamber; - lots of noise from the street - no a/c in the room and it is very hot to sleep at night, you can’t open window because the street noise will keep you awake; - there was no hot water when we arrived; - wi-fi service is very unreliable; - there was no electricity in the morning We read reviews very carefully before booking but none of the reviews indicated about all the issues we witnessed. I wonder if those are even valid reviews… Apparently, the property owners have to deal with unsatisfied customers a lot because they demand the payment right away outside the booking payment system even though it says to pay upon arrival when you book. We tried to get some money back for 3 nights that we did not use, but they never returned any money. Would not recommend this property.

The location was good because we spent most of our time in NOMADE hotel. We can keep our luggage in property after check-out. But everything else was horrible...

Our room didn't have any windows only some wood decorations with mosquito net, but definitely did not work, mosquitos were everywhere. Next to the our room was big diesel generator and you can imagine the noise from it. I have to sleep with earplugs and big headphones, but still heard it. When we arrived at hotel our host wanted to pay more then Booking showed us, because we choose card payment... Absolutely don't know why. It was incredibly cold there overnight and in shower you have only cold water. The bed was spotted and dirty and no talk about dirt at the floor. The door has lock like in stone age and if someone wanted to rob us, it won't be problem... Definitely the worst accommodation I have been to...