Mesón de la Luna Hotel & Spa

The staff is amazing, both at lobby and in restaurant. The Deluxe Room was really spacious and comfortable. Overall the facilities are clean and have easy access. I travel with a toodler and a senior (my mom) and it was easy and comfortable for them to move around between the room and the rest of the hotel. There's a drugstore next to the hotel entrance; a small convince store (oxxo) and a kids playground nearby , all walking distance less than half a block. In front of the hotel there's a private hospital and behind this hospital There's a big shopping mall with several clothing stores, a supermarket, Starbucks, several dine in restaurants and a food court.

Front parking lot is small and it looks like is used by people who are not guests from the hotel or users of the restaurant. The street in front of the hotel is usually packed by cars of parked both sides.

The rooms are big and the balcony too. The roof terrace bar just opened when I arrived and the view is amazing, on top of that you are allowed to smoke there, which is a huge plus in a country like Mexico where smokers are usually banned even from open-air spaces. The Star Medica hospital is just across the street, which was the reason for my visit to this area. And a nice mall is also very close, as well as a convenience store just next to the hotel. Internet was great! So everything you need for remote work or just in general.

The balcony is huge, but there is no furniture, just two chairs, one of them was broken.. They still follow every Covid protocol while the whole world is removing restrictions.

We liked that the room was cleaned and beddings were freshed each day. Staff were very courteous and friendly. Hotel was in prime location for us. We will definitely book again.

The location was right across the street from where I needed to be

I wish the shower had a full door and not just the partial panel of glass…water always got out of the shower and on to the bathroom floor

The bed was cómodo. Floors have good material. Balcony. Corner room next to the stairs, so I can walk down to get in my exercise. Restaurant at the bottom.

The shower. The shower drain. The shower doesn't have a "lip" to prevent water from going out.

This was a break in my routine to celebrate the holidays and the staff in all areas were outstanding. The room was comfortable and spotlessly clean.

Unfortunately the weather was cloudy and a little cold so I didn't get to use the pool, and the health spa was closed due to the pandemic. While I understand the reason for this, I was disappointed as I was really looking forward to having a massage. Also, the room was on the first floor and I would have liked to have had a better view of the surrounding area, but this is a small point considering how wonderful everything else was.

The staff was really friendly. The place was really nice. Room was big and comfortable.

The breakfast is not included in fee and it's expensive for what it is.

The view and the food

It was all.good for me.

The attention, the room and the pool

The gym equipment could be better. The air condition was not working so it got really hot.

The hotel staff was very helpful and accommodating. The area was considerably quiet even though there is a hospital just across the street. Buffet Breakfast was excellent, serving staff was excellent.

nothing