Emporio Zacatecas

The breakfast room in the lobby was excellent! A variety of FRESH pastries, juice, and fruits every day as well as "casuela" type dishes, chilequiles, waffles, pancakes, or any type of eggs cooke on request. Everyday I ordered a custom egg scramble and enjoyed the 4 different salsas. Granola and yogurt also available. Teas, hot chocolate, and coffee served in a generous mug and refilled when requested. This breakfast is a great way to fuel up before your day.

If the downstairs courtyard is being used for a weekend wedding reception or party, you will hear it in your hotel room. The 6 story colonial building is a square shape with central courtyard. Every room's windows open into the courtyard. Although the well built windows seal off most of the noise when closed, music of mariachi bands, singing, and celebratory cheers can be heard. I would not recommend this hotel for those who are noise sensitive. I didn't mind the noise because this is the part of Mexican culture that I enjoy, but my travel partner did.

This hotel is centrally located. A lot of things to do within walking distance. The room was clean the staff was friendly. My brother and his wife also stayed here. They made a mistake a double charged him when he requested an outside facing room. They find their mistake and fixed it. My brother was satisfied with the results. We didn't have any issues with our stay. I would recommend this hotel to all of my family and friends. One last thing. My wife is allergic to feathers pillows. I requested no feather pillows in my reservation and they read and accommodate that request. Thank you.

Parking is a problem. Even if you are just being dropped off.

WE had a great time at the Emporio Zacatecas, the locations is just wonderful, the hotel is beautiful and the Staff is beyond amazing ! Kuddos to the personnel at the Restaurant. Our waiter was so amazing and accommodating the first day, that we ended up having dinner there 3 times, and every time was exceptionally good. The first day we arrived a bit late from our trip and were starving, they offered amazing comfort food and our waiter was super helpful. The front desk answered every single question that we had about tours and touristic stuff.

I was just surprised by the fact that when we arrived I had to pay a fee for taxes that was not covered on my initial payment. I wish I had not have that "surprise" . The other suggestion is the shower that we had in our room did not have instructions or markings and the first day we only had cold water. I think we did not know how the handle worked. Were only able to figure out because my parent's room was next door and theirs had instructions and markings on the shower handle. At the restaurant, we ordered tortilla soup and the chicharron had a strong flavor and was getting chewy . This was overcame by the amazing service that we received.

When you arrive at Emporio you are greeted by friendly staff that makes you feel at home. The check-in process was smooth and Diego was very helpful during this process and gave me an overview of the hotel. The front desk team ensured that I had an excellent stay and they were always attentive to my needs. Their welcoming and professional attitude made for a positive atmosphere. Also, my room was cleaned each day and the staff that took care of this made sure that the room felt just like the first day. I recommend staying at Emporio because they have a beautiful hotel and rooms, an exceptional breakfast buffet and AMAZING staff working. You won't regret your stay here.

Nothing. My stay was amazing.

I did not have the opportunity to eat breakfast this time. However, I have done it previously. It is excellent.

When I arrived to check in, I my car was parked by an employee. When I checked out, I was charged for the parking space which I didn't know your hotel was charging for the parking. It was a surprised for me. You guys should have a sign by the lobby to let people know about these charges. I did argue about it, but your employee did not care.

Comfortable, full-service hotel in a prime location at the Plaza de Armas. Friendly reception, spacious room, decent restaurant on site for breakfast (not included in my rate). Some rooms have outstanding views of the cathedral, and the plaza never seems noisy for those who face the street. Overall, a very good value.

My room faced an interior atrium; it was sometimes stuffy, but noise carried a lot when the window was open. A friend's room facing the plaza was better for accessing the usually cool fresh air. Restaurant staff were capable but not particularly friendly. Hotel is in good condition but not stylish.

Its location was great. Breakfast was excellent!

It was not a significant problem at at, only a minor thing but the room didn’t have AC. Which, due to the city’s nice weather was not a big issue.

I have stayed with you before. Love the hotel, accommodations, parking, cleanliness, staff is always fantastic. Just really like it at your property. Thank you for another wonderful time.

I cannot think of a thing

We loved this hotel, the rooms were nice and clean. The service was very quick when we needed something.

We didn't have any problems. We had booked our rooms 2 days before and last minute we needed an additional room and everything went well.

Fantastic location close to everything! The hotel itself was great! The staff were friendly and knowledgeable about all the local attractions, helped us book a tour of the Mina El Eden, Teleférico de Zacatecas (cable car), Cerro de la Bufa and bus tour highlighting the history of the town. Dining at Los Dorado De Villa Restaurant with our local friends was incredible!