Comfort Inn Benson near Kartchner Caverns

I loved the shower pressure. Great control over the temperature and the water pressure and the shower head was amazing.Trust me that makes a huge difference. The pillows and the bed are super comfortable as well. Super quiet and perfect on a Tuesday night. Just what we needed.

The 77 year old man who checked us in was rude and condescending. I gave him my name and he replied with " So? What am I to do with that?" I was instructed by my booking app to show the check in desk my confirmation page from my phone, and when I tried, he waved me away and said " I dont look at that". He just made the check in process somewhat uncomfortable instead of welcoming. My room 121 looked as if it hadn't been used in sometime. There was a thin layer of dust on most of the pictures namely the one of the Crystal Palace in Tombstone, AZ. As well as the chair rail not to mention the sight pink slime in the toliet. But we all know about dust in Az! But the front desk guy was the biggest shocker for me. Otherwise, I am still coming back for the shower and the bed none the less.

The location was great as it was tucked back so noise was minimal. We left with just grabbing coffee and a muffin but the breakfast looked great for those who took more time. The staff was friendly and the room was clean.

The television in our room only got one channel. We were told how to get on the wifi and managed that without a problem. We did not investigate by calling the 800 number to troubleshoot the television. If that is a necessary requirement to get the room television working correctly, why offer free wifi but not television access?

The location is very convenient to the exit from I-10, yet far enough from the freeway that the setting is fairly quiet. Rooms are accessed via interior hallways, and luggage carts are provided. There is an elevator as well as stairs to the upper floors. In addition to the parking lot in front, there is a parking area behind the building that is well-lit and convenient to the rear exit/entrance. The room and bathroom were very clean and everything was in working order.

Long walk down hallway to our room from elevator/stairs. Uneven pavement joints at end of sidewalk leading to rear parking lot (it was hard to move luggage cart over them).

Breakfast was ok. Coffee wasn't good at all, not much taste and it was lukewarm. Expected more for the price we paid. Location was excellent! We visited Kartchner Caverns, Sierra Vista, so close from the hotel! Staff very friendly and helpful. Restaurant recommendations were great!

Breakfast could have been much better! Bread and muffins were so old. Fruit would have been nice.

After a week on the road staying mostly at Marriotts, we stopped for the night in Benson. We picked this hotel due to the wonderful reviews, great price and convenience to highway. We were SO impressed with EVERYTHING about this hotel! 100x better than the Marriotts we had been staying in in California & Phoenix. From our check-in to check-out, we were not once disappointed. It was incredibly CLEAN, QUIET & RESTFUL. We would definitely make a point to stop here again!

Nothing.

Check in and check out were efficient and staff were helpful. The breakfast offerings were varied and good (glad to see granola and not just Fruit Loops). Beds were comfortable and the shower worked well. About 15 minutes from Kartchner Caverns.

The hotel is located near a truck stop and far from decent restaurants, which are scarce in Benson. Staff did not wear masks.

We were greeted by Debra at check-in and she was very friendly and helpful about restaurants in the area. Breakfast was very good. April had the dining area very clean and well kept. All food areas were very clean. As people left their table, she was right there to wipe it down and it was very reassuring.

This is an exception facility. Everything you could ask for in a hotel. We have stayed here several times in our travels from the San Diego area to Dallas and return. Five stars for sure.

Nothing. Top notch.

The staff is super friendly. Housekeeping did an excellent job with daily service. Towels are actually very nicely sized and everything is fresh and clean. Even though there were quite a few cars in the parking lot, it was always very quiet in the hallway. The hotel is very very nice for the price!

I’m sure it is due to COVID-19 (😣) but the vending machine was empty and I’m not positive there was an ice machine.

Fresh, hot scrambled eggs, sausage were great. Staff was very friendly and helpful. Bed was very comfortable and the sheets were high quality and smooth.

No improvements needed.