Comfort Suites West Memphis I-40 I-55

comfortable beds , very clean , great staff with good cus service

When you walk in it feels brand new! The common areas are very nice. Breakfast was good, but there is a coffee machine that can make all sorts of drinks and some of the drinks were not good. The beds were really comfortable! The room was nice and spacious with amenities you would expect!

I'm not sure if the property is in the middle of a renovation or what, but as soon as you get on the elevator to go to your room, there is duct tape acting as a patch on the floor for some reason. The trim in the bathroom looks spotty, like rust or something. The toilet seat was not securely fastened onto the toilet.

The breakfast area was wonderful. Clean, well-supplied and delicious. Nothing like a hot waffle for breakfast. The room was clean and spacious. The bed was comfortable.

I didn't like that when I called the desk requesting linens for the pull-out couch that the person told me to come and get them. I had just showered and had my pjs on--unlike half of the country, I don't walk around public in my pjs. We did without and my grandson took pillowcases off the extra pillows and used them as his "blanket."

Everyone was very friendly and helpful. Bed was comfortable and room was spacious. The breakfast area was very nice and I loved the coffee machine.

While the overall facility looked nice, our room had several maintenance issues. A handle was missing from the closet door, the bathroom door handle didn't work well, a dresser drawer was broken, the wall thermostat didn't work and the air conditioner vent was very dirty.

I didn’t like that once I was there to check in and gave the clerk my info, I was then told I had to have $100 cash deposit bc of the distance between where I lived and the location of the hotel. This meant I had to go to a random place to withdraw money. I just feel like this is something that should be mentioned up front. Maybe install a ATM at the facility.

The lady at the front desk had a lot going on with customers and room problems. Her stress management skills were off the charts. She remained calm and professional through everything she had going on. My stay was perfect, but knowing that she knew how to maintain herself made it even better.

Very comfortable bed and room was spacious. Pool nice. Overall a good stay. Just TV and breakfast issue.

Unfortunately, the TV was an issue. When we called the front desk we were told service was out due to weather. Called front desk again after 11 and was told there wasn’t any service outage, I just had to change the input selection on the remote……maybe there should be a small sign in each room, or better yet, at the front desk, that tells you to reset input each time. Breakfast…what breakfast? My granddaughter and I went to breakfast at 0850, so we could eat and head out the front door. No food left, was told by the not so friendly kitchen staff, that breakfast was over and no other food, including a bit of waffle mix, would not be refilled. I know with Covid everything is a bit chaotic, but the little things is what can make or break a hotel stay.

The location was perfect, right off I-40, could not have been better. The breakfast area was so nice! Probably the best I’ve seen. So clean and modern. Just a cute space. Great breakfast options!! Waffles, 3 meats, eggs, biscuits, juices, coffees and yogurt!! Had minimal contact with staff, but they were great!!

The room itself could have been cleaner. The bathroom was a bit messy, in the corners, I guess you could say. Just some of the details. The mattress was a bit more firm than I’d like.

The location was great, the breakfast was good and the bed was comfortable.

The room was located across from the elevator. You could hear the door opening and closing through the night which disrupted your sleep. The ice machine on the third floor is out of order. The exercise room has three (3) pieces of equipment in a very small space.

Bed was super comfy

Booking through Booking.com allowed me to order a room that was not available. The manager called to explain which was nice, but she was rough and said basically it is what it is. However, when we arrived, we were put in a room that booked for. The room looked nice at first glance but the bathroom in particular was not, the tiles were jank, toilet seat barely attached, and shower molding gone.