DoubleTree by Hilton Pleasanton at The Club

Staff at hotel weas great and super helpful! People working there were welcoming, friendly and smiling. We were travelling with a baby and were offered a crib to put in our room! That was so helpful! I liked how clean was the room and bathroom, Very happy for that! Great toiletries! The view on mountains was beautiful. We had an air conditioner! It was important on such hot day!

I thought that furniture was outdated. The chair in room looked very used and should be changed. Coffee machine should be more modern. Room felt a little bit stuck in the 80s Shower faucet was very very loud! I hope it can be fixed,

Location was great, breakfast was great as well :-) lounge area was very nice and entertaining, always look forward to the steak dinner, food was great as always. decent price and very well pleased with the service all the way around.

Quite honestly just keep on doing the things the way you're doing them. There was nothing disappointed that we encountered from room service, food service etc

The location was good, easy to access, unfortunately, we were unable to make breakfast

The children of families that were staying there for a tournament were a little rowdy in the AM, running through the halls and were loud. It would be nice if there was a cut off time in both the pool and jacuzzi area for children; like 9:00 PM, so that the adults could use from 9:00 - 11:00 PM. We had panned on using, but at 10:00 PM there were still a lot of children using both areas.

Reviews on Yelp. We stay here every time we're in Pleasanton which is frequent. A couple issues with past visits addressed with the front desk, never happened again. Do check your bill before you depart to make sure there were no charges from the lounge that are not yours. If you visit the lounge the burger os great and, they sometimes offer Isosceles by the glass!

Added charge that someone bought a drink and used/signed our room number.

Very nice place. Clean,nice entrance and parking. There is no noise from the freeway from the room or the pool area.

Bar was only open from 5-10. Vending machines didn't accept cards, and they must have been empty for most selections. No bottled water in room and tried to purchase some and didn't have any in machine.

perfect location near my meeting. everything was lovely except the hvac noise at night.

at night, the hvac was super loud. I am not really fussy so for me to say something about it, means it’s an actual issue. kept me up and the second i turned on the lights and got out of bed (4:30am), it stopped 😹

Breakfast was okay just like other buffets. The staff was amazing though super friendly and very helpful! Everyone that worked there were always so nice and friendly, love this place! I will definitely be staying here again everything here was so clean! It was also nice to have free access to the huge gym next door, what an extra bonus!

I can't think of anything.

I loved the friendliness of the staff. The room was very modern and upgraded however the pool closed very early as did room service which was extremely disappointing . Also upon entering my room for the first time I discovered several gnats in the bathroom sink. Still alive and walking around . Most likely because I had a patio sliding door to my room but it was sealed off with a sticker to ensure it had been cleaned and sanitized so I don’t know how that could have happened. I mentioned it to the front desk upon my departure just so they were aware , and they just apologized but that was it

Mentioned above

I loved everything from the time I checked in until I checked out. The staff was extremely friendly and very helpful. They were also very efficient and assisted you quickly. The room was completely clean and comfortable. I enjoyed the pool and the fire pit as well as the hot tub. I would stay here again without question.

nothing

Ground level room facing garden and pool sliding glass door close to restaurant and bar without walking through hotel lobby pet friendly (I did not bring my pet but good to know) friendly staff easy check in and out early check in

N/A