SureStay Hotel by Best Western Vallejo Napa Valley

The property had comfortable beds and DISH TV so we were able to catch Top Chef and have a pizza delivered to our room so it was cool. We weren’t in our room that much except for the first night.

The parking is a little iffy and there were scummy people just working on their cars in the parking lot….drives the property value down when the lot is full of trailer trash working on their cars. Also, the shower was very hard to operate. We knew how to turn it on, but the faucet wouldn’t behave at first. The handle of the in-room coffee pot fell off in my hands. I didn’t like the rickety elevator that took us upstairs but am glad it was there.

AThe room is very big and very clean and the bed is amazingly comfortable. And it is an actual king size bed and not a queen. The manager is very accommodating and has a friendly demeanor. His wife is the head of housekeeping and she is very friendly as well and she is very through in her position. The place is just very comfortable and easy-going. Will for sure recommend to anybody

Parking suck and the fact that there is only 1 elevator and the office is a big distance from most of the rooms so if your key for the door happens to stop working while you are our it suck to have to walk all the way to the office and all the way back inoeder to open your room door. And the security guard at night is not usefull for anything and be is lazy and rude

It's very Private The staff is there a nice and helpful. The ice machine is always working. Wana the main hotels within the area that has new appliances such as microwave and frigerator. Their bed sheets and covers smell good while displaying the look of cleanliness. This hotel is open 24/7, the main staff members wake up out of there sleep to in order for you to have somewhere to sleep.

There is sometimes another 200$ deposit is needed if you want to extend your stay beyond your previous days booked. There is a toilet paper shortage due to the pandemic so can't complain about that really.

It was confortable

It was all good but we thought we were goin to get a king bed not double bed we didnt need the two beds thats why i select the king i hope next time we get what we paid for...

Didn’t have breakfast

the staff were excellent, when I got there I had three rooms the check in was great. I was explained by the staff where the elevator was and how the parking arrangements were. i will recommedned freiends and family to stay there.

nothing to complain about. I will recommedn people to that hotel

The young lady working the front desk was so super helpful. She got us into our room a little early and was very friendly.

Nothing really. It just didn’t have anything to make it extra special. Great stay overall.

Rooms were nice and clean and very awesome they have fridge and microwave! I will definitely be back!

Staff was a little rude and unprofessional. It was multiple people so the company just have lower professional standards.

easy to find. convenient location

the room location wasn’t my favorite- 2 sets of stairs for a second floor room. loud freeway with ‘racers’ at odd hours of late night

I like the property wasn’t far from any grocery stores are fast food restaurants.

Some of the people outside can be a little loud.