Indigo - Silverthorne, an IHG Hotel0

new property. some services not yet competed (cable tv, phone, finishing touches). location is amazing.

booking.com is the worst. Booking.com failed to notify the property that I paid in full. Booking.con customer service is awful, phone support was useless, I couldn’t understand her accent. booking.com phone support was using terminology the hotel had never heard of to try and offered no options to speak to anyone else… just keep telling me to check the “extranet” for the payment. nobody had a clue what extranet was and booking phone support wasn’t able to explain. I will never use booking.com again.

Good location, comfortable beds, most of the staff was very friendly. S’mores and complementary wine were welcome after skiing.

No hot tub Two coffee pods in the room were allowed for one week? Unclear policies between the hotel/restaurant/booking.com “breakfast included”are not for your customers to sort out. The restaurant is separate from the hotel. Having to return to the front desk manager multiple times to for my ONE breakfast coupon was frustrating and embarrassing. Don’t bother purchasing the “breakfast included” price. There are plenty of places nearby to eat.

The hotel is brand new (last year) and has very appealing interior design in the lobby, room and throughout the hotel. The staff was attentive and friendly, room was unique and comfortable; no bath though but roomy. The restaurant looked good, but we didn't eat there. I thought the wine charge was a little high for the higher pour may be my only gripe. I would definitely stay again. The area is really being developed I think in a good way; a performing arts center, awesome rec center, art center next door.

Property was in a great spot. Views weren’t perfect but nice. There was food options very close by. Rooms are decorated nicely and very clean. Housekeeping staff was great with supplies during our 4 day stay. Staff was awesome especially Brandon.

I booked and paid on booking but the property also had pending charges for the full amount plus for 4 nights it was 400 a night for damages on my card. They did drop off but that was 1400 that wasn’t available to me for a week. No hot tub

new and clean hotel with friendly staff and a nice restaurant in the lobby for a convenient meal.

Silverthorne is still developing, so there’s not too much there. However, there is outlet shopping a new Market space with some food options. The town of Frisco is a short drive, and very cute with lots of restaurants, bars and shops.

The styling is so warm, it feels like a beacon to a bunch of Texans who aren’t used to snow. It’s right on the main strip so everything we needed to drive to was very accessible. And the spots to walk to are wonderful. Everyone we spoke to was very nice and welcoming and talked as if we were already friends.

Location. Room. Bed was comfortable.

- The elevator in the parking garage wasn’t working. Walking down the stairs was a bit risky due to the ice/snow as it was slippery. - No bell boy to help with the luggage to the room. - Really old TV where we were not able to cast from our phone/laptop. Also, there were no apps for any streaming sites on the TV.

the parking was so easy to find and stress free. very easy to find from the street!

honestly nothing. the fire pit was amazing. the hotel staff was so friendly and helpful. the location was great and views were great!

Perfect location within walking distance to trails, restaurants, entertainment and shops. Also enjoyed the common areas and patio for connecting and relaxing with friends.

This property was so nice and unique. They were very accommodating to our late night check-in. The hotel was in such a nice location and we were able to walk to coffee and other needs. I wish we had stayed longer.