Holiday Inn Hotel & Suites Bolingbrook, an IHG Hotel

Mr. Junior (the black young men). Wow!! He is the PERFECT employee for Holiday Inn. He does it all for the dinning area and the kitchen alone. I was in the lobby watching him work 30 minutes before the dinning area opened. He fixed the coffee in the lobby made sure menus were on the tables. Made sure tables were clean and chairs were straight. He greeted all with a smile he looked stressed but was WELL capable of handling the job. He is doing the job of four and probably under PAID!! If I needed an employee I would offer it to him, he is the perfect example of a OUTSTANDING employee. Junior took orders, brought water and coffee, and answered incoming calls, cooked to order meals arranging them neatly on our plates, and our carry out orders he made sure everything was verified in our bags. We made sure he received a nice tip to compensate his low wage. Mr. Junior you are the best!!

While sitting in the lobby I heard the front desk person tell a manager “Yes Junior is here”. Wow he came right in probably an hour ahead to make sure the dinning area could open at 6:00 am. I left something (Power Charger) in my room when I called I was told it was not found but when I insisted on looking in my room it was found in a drawer. I drove an hour to retrieve it. I think his name was Tramale, he did have my name phone number and room number on the item in the front drawer. But he did not inform the next front desk staff member it was there. So when I arrived he said it was not in the drawer I told him to look again. He found it!

Location was nice, We were in town for a 5k that was at the high school not even a mile away. It was simple to get to. My friend had mentioned how the building itself looked nice when we parked. Breakfast was good on our second morning.

There were two elevators, our first trip up to our room on the 4th floor, the front desk clerk had to come "reset" the elevator which also made us wait for 3 minutes before having to take said elevator up. Next time trying to go down it wouldn't work, had to take the stairs. Breakfast doesn't start until 7, which is late if you want to get something to eat before an early morning event like we had.

Simple fast check in! Clean plenty of towels in our room. Comfortable beds and the heater/ac was quiet and allowed u to keep the fan running all night!( Makes it easier for us to sleep) frig and microwave and TV had plenty of channels for the kids. We loved the easy 40 min commute to Lego Land and easy 30 mins commute to Chicago shedd aquarium. If ur going to Chicago be sure n pay to park online way cheaper then lots. Huge swimming pool, hot tub and sauna tons of chairs around the indoor pool to sit in also plenty of towels in pool area very well maintained

As w most hotels u have to pay extra for breakfast we don't like that so we chose Denny's down they road!! They was super yummy we are Denny's 2 mornings

I am a healthcare worker and the air conditioning went out in my house on the hottest weekend of August. I work overnights at a hospital and ask them if there was anyway I could check in early so that I can get sleep for work. they said that would be given circumstances as long as I got a double queen bed room that they could accommodate my early check-in. this was amazing because I already hadn’t slept in over 24 hours they were able to quickly accommodate me and allow me to get some sleep before my next shift.

I always wish it was cheaper, but beggars can’t be choosers. It is a really nice hotel.

Check out time was Noon and that it was close to a lot areas, especially the location for our visit.

That one of the housekeepers came to our door at 11am trying to get in and she used the key good thing I had the lock pad latched or she would of just walked in and she came back at 11:30 again and I told her check out was at 12pm. She did apologize but I hope she doesn’t do that often.

Location was good.

Room was not in the best condition, tap.was falling off in bathroom, hole in the wall behind the door. Carpets were quite stained. Staff at front desk reponded quickly to the tap being very loose. Patti at desk was very helpful .

My long time friend was getting married in the hotel so it was convenient

There was a very loud and rude man shouting and using profanity about 11. The desk clerk was very nice and said any time that happens to feel free to call them.

Nice rooms, comfy bed and pillows. Nice entrance, Bar, Restaurant and Pool area. Good stay. It is recommended by my family.

It needs some TLC. Property was built late 90’s. Temperature was hard to control in the room. A/C- Heater was loud. Garbage was left outside of rooms (because of COVID- take out pizza boxes and take out bags.). They needed maintenance and room service folks roaming the hallways for litter and kid patrol at night( For presence and just in case issues).

Didn't have breakfast as my son and I opted to sleep in.

The Price. It was a bit expensive for the amenities offered.Great place to stay if you can find

We liked the pool and hot tub and the beds were comfortable.

The knob on the shower faucet was hard to turn off.