Hyatt Place Chicago/Downtown - The Loop

I loved the cleanliness and convenience of this hotel. The morning breakfast was great when I was actually able to get it. I loved that this location was minutes from everything in walking distance.

I did not like that the rooms where much smaller then expected. I paid for a city view and got a brick wall as my view. There is no microwave in the rooms and the fridge did not work, kept going out. Also the rooms were very cold although I had it on 80 the entire time. The hotel did however give me a portable heater, which got to hot to touch and the cord ended up burning my foot when I touched it. I believe the free breakfast should be accommodated in other ways cause it was way to crowded with long lines for the short time you get.

No service, requested some towels and bed sheets. Only received some towels. We have to change our own sheets and no cleaning service. Breakfast was included but it’s below the standard. All in all there is al lot done to cut cost. Which makes the vacation feels like work. Not happy at all.

Lack of service, customer service was almost nonexistent. Except checking us in and checking us out…

It was a top notch hotel. The front desk staff was very helpful.

The cleaning staff never came to the room after our first night. We has to ask for toilet paper. Trash cans were not emptied, bed not made and no one checked or asked if we needed towels.

The breakfast was a highlight, delicious, and with a good variety every day of our stay. The staff were very friendly and attentive. The location is great, close to the metro station, which takes you to the airport. It was also a block from a train station and there was a bus stop nearby. The room and bathroom were clean and the bed was soft. We arrived before check-in time and I asked the staff if it was possible to bring it forward, luckily there was a room available and we were able to check in early, which was great as it was a long flight (and I didn't sleep the night before).

There were only two things that I didn't like and that could be improved: we stayed in room 702 and the view was to a wall of the neighboring building. 😂 And the breakfast area is small if it's weekend with a holiday, they could increase the space and it would be ideal.

The location was incredible for my first time in Chicago. "The Loop" for those like me is the loop the citys train makes and all lines are within a short walk of the hotel. Meaning traveling was so cheap and easy. A short walk to the new River Walk and tons of great restaurants and tours. The staff was very friendly and accommodating. The complimentary breakfast was delicious and always a great way to start the day. Not just pancakes and juice like some hotels, Hyatt Place had a variety of bagels, eggs, fresh fruit, oat meal, grits- it was great. Also great coffee and juice. The pool was a huge plus as its pretty rare in a city hotel. Its not that big but perfect for kids or doing some laps in the morning. I loved my room! The view was great for the price and loved how the whole wall was a window. I felt right at home with the amenities. A great way to wake up in the morning and wind down at night. This hotel would be great whether I brought my family or traveled alone. Definitely would come back next time Im in Chicago.

There is nothing I didn't like about the hotel. For the price, this hotel met all my needs and more.

The room! Large size gave us plenty of room.

The breakfast arrangement. All guests had to fit in a relatively small area, which created a long line for breakfast.

Nice view, good location, super comfy bed

The noise isolation is bad, you can hear people in the rooms nearby. Also the place for breakfast is quiet small

The location was perfect. We were able to walk to a lot of places we wanted to go in 15 minutes. The free breakfast was really good! We went a little before end time the first morning & there was still plenty to choose from. Parking was expensive, but it included in/out privileges that garages outside of Hyatt did not offer.

One thing that bothered us during our stay was noise from other guests. Not sure if the walls are very thin or if the children were just really loud. Our large shade for the window fell down immediately after we touched it. Although it was fixed, we could tell it was rigged originally. We felt uncomfortable to touch it and just kept it down the entire time, so no sunlight or view.

The hotel is near stops for both train and bus. There’s also a CVS/7-11 to stock up on snacks or drinks. Willis tower is a 5 minute walk. The gym and pool were both nice. The room was larger than I expected but no complaints here. The price was also not too much. The virtual concierge responded quickly to any requests I made.

Not a clean-freak but the filter in the bathroom had enough dust collected at the vents to catch my attention.

The location was great and we Ubered to attractions.Our room was very large and had a great view of the city.The staff were extremely friendly and when we needed to cancel our last night they were gracious in giving us a refund. The complimentary breakfast was delicious with a large variety of fresh choices including freshly cooked eggs,sausage,fruit,yogurt and waffles.The Starbucks coffee was a treat and complimentary as well. Dominic was the lead server in the dining room and she was fabulous.Very friendly and she made sure that the food and drinks were replenished as it was a packed dining room. She always had a great attitude and smiled when we asked her how she was able to manage such a large amount of food and guests.