Courtyard Des Moines Ankeny

The young man that was working when I checked in was very considerate and professional.

When I got to my room, the air conditioning was not working. So when I went to supper, I informed the young man working at the front desk. He said he would have someone check it out. When I got back from supper he said that he needed to move me to a different room, as the air was not working properly. I went and got all of my stuff and moved. When I went to go to sleep, I realized that the pillow were feather. (I had requested a non feather room when I booked it online. The first room had the correct pillows. The second one did not). By this point in the day, I just used a small decorate pillow for the night. When I checked out, I informed the gal at the front desk about the mix up. She was quite rude and said that my request for non feather pillows was not in their system.

I like the close proximity to restaurants and shopping areas. Also I enjoyed the pool and whirlpool. Although the pool was smaller than I expected, I expected, nonetheless we enjoyed it.

I didn't like that the breakfast was not included in pricing. My previous experience was staying at Courtyard by Marriott, have been breakfast was offered and included in the pricing. It's just sad to see a lovely eating space area, that wasn't really open too much or or offered Breakfast included.

Clean rooms and comfortable beds. Excellent location for access to the interstate and local restaurants and gas stations.

No complimentary coffee in lobby. Breakfast and coffee were available for purchase at relatively high prices.

Everything. Very friendly, helpful, and attentive staff (All staff, from housekeeping to front desk). Great, great, great! The check in process was quick and easy. All questions answered. I wish I could remember the name of the employee who checked us in. She was especially helpful. Her customer service skills far exceeded my very critical expectations. She deserves 11/10 stars. Thank you! Very clean rooms and facilities. Very comfortable beds & pillows. Value for the money excellent.

Nothing, really. Minor: The bedding for the pull out sofa wasn't in the room as it was supposed to be. No excuses were given (that's a good thing). No sighs or eye rolls. Only a friendly apology and she personally and immediately took care of it with a smile (see above). Great!!!

Location was perfect to attend the Iowa State Fair. Thought the price was high, but prices always go up when there is an event.

Breakfast was a bit spendy. They need to check at their sundries area for expired dates. Otherwise it was a pleasant stay.

Great staff

The room and floor were very dusty

I stay here every time I am in Ankeny

Need to get fresh coffee versus the pot that is in the lobby. Fresh brew as the guest needs it. Also the coffee in the room is subpar at best.

I wasn't impressed with the breakfast setup. For whatever paid for the room I expected better/more.

Breakfast.

Location is great. Clean and nice facility.