Excalibur

The rooms were next to each other connected with a door. they had comfortable bedding, pillows, and ac was cold.

On my early arrival one of my rooms was not ready. Staff there told me they would call me as soon as it was ready. I was in one room cramped with all my family and never was called. I ended up going around 6 o clock to check it out and it had been ready since 3 pm. I was furious that we were not called and then to top it off, we could not be compensate any way nor a discount.

I checked in online and was given a first story dark room facing a block wall, was like a cell. But when I asked for a room with natural light the staff accommodated right away. The air conditioner was broken, the tech who came requested replacement, but whoever came didn't replace it. So the first guy had to come back and replaced it. The head engineer said I would be credited 2 days of resort fees for my inconvenience, he said about $80, but I didn't see a reduction in my bill. I would appreciate the $80 credit he told me i would receive. All the staff were very nice.

Not receiving the credit promised. Other than that all the staff were very accommodating and helpful.

the room was clean and quiet, the pool was busy but a good facility. the aircon in the room was easy to use and made a good temperature

I would have liked if the rooms had a fridge. also if the windows in the rooms were cleaned from the outside as the dust ruined the view would recommend the resort tower as my friend had the royal and room wasn’t as nice

The location of the property was superb. The staff at the check in counters and Bell desk were exceptional.

In most hotels now electric kettle, complimentary tea/coffee and water are a norm. Here none of these were available. The room should have a detailed cleaning after check out as I found pieces of paper and rubbish in the drawers.

LOVED the breakfast buffet with the momosa bar. Yum! Comfortable bed, quiet and clean room for the most part.

Coffee at breakfast buffet tasted like instant coffee, did not match level.of buffet food. Some obvious wear and tear on room's carpet. Baseboard pulling away from the wall. Scuff marks on both beds' top cover. .Remains of some squished bug on bathroom vanity.

The price was within reason, and it had a variety of food options, so you didn't have to leave if you didn't want to. There was a large selection of casino fun located in a good spot for travel or walking.

The casino waitresses weren't friendly at all, and prices of food and shops were quite high compared to some other casinos and shops. Overall things were clean and our room was clean. However, there were a few drops of blood on our toilet paper when we first arrived, and it was still unused and had the point at the end. I also wish the rooms came standard with a fridge because we ended up spending lots of money on food and drinks but wasted more then we'd like because we didn't have a fridge to keep things from going bad.

Breakfast seemed a bit limited at the buffet. Not enough breakfast choices. But the lunch we had the previous day was very good, lots of choices. Would like to see more breakfast choices, like eggs Benedict, corned beef hash, chicken fried steak, more like a restaurant has.

When I went to park in the Excalibur parking lot, I asked if this was where I should park for Excalibur, and the attendant said yes, and I told him we were going to the hotel, and he has me insert my debit card into the machine. I didn't know until I checked in that I had paid for stadium parking, and paid 25 dollars. But the check in guest service agent in Excalibur fixed it by attaching the credit to my room key. I still think I over paid by a little, and the parking attendant should have asked if I was going to the football game or was a hotel guest!

When I arrived, I was charged an additional $155.00 for the stay. That was in addition to the $136.00 that I paid when I made the booking through you folks. I WAS.VERY DISAPPOINTED and may not use Booking again.

Location was great. Room was great.

As soon as we walked in, we were greeted by someone claiming they could help us get us checked in. They asked for our IDs (assumed they could check us in) but it turned out we immediately got swindled into someone trying to sell us timeshare. Definitely didn't appreciate them claiming they could get us checked in when we just walked into the hotel straight off a flight.

We had a great time at this hotel. Rooms were large. No fridge or microwave but we didn’t mind. Lots of food choices around the hotel. The 3 pools were fantastic and a welcome break from the heat. Love that it’s next to NYNY and MGM Grand. Many fun choices of bars and restaurants. The staff all wearing masks and appreciated although NO tourists wearing even though only 50% of USA vaccinated. All staff were eager to accommodate you even in the middle of night(front desk). All in all we really enjoyed our 3 night stay.

I sure wish the cigarette smoke wasn’t in the lobby/casino. Everyone vaps where I’m from and it really makes a difference. Maybe creating a large smoking section of sorts behind a plastic partition.