Staybridge Suites Las Vegas - Stadium District0

It was a long day that ended with our flight being canceled. The staff were wonderful and very helpful! I feel they went above and beyond.

That the pantry didn’t have alcohol, but that wasn’t that big of a deal.

Great location for events at the Allegiant Stadium, the staff was lovely, breakfast was delicious.

N/A

Location was right next to the stadium

Nothing

Wished there were USB ports

Clean and comfy

Friendly comforting staff, beautiful rooms, and the 10 minute walk to Alegiant stadium!

nothing

It was spacious and clean

I got charged 2x for the room. Refunded once and there's another hold on my account for the amount of the room. So I'm still getting charged double and keep having to call to get it fixed. If I had stayed more than 1 night it would've overdrafted my account.

*warning* Do not stay at this property. we planned a trip for our teenage daughters birthday to see Elton John in Vegas. I had everything planned months in advance. We flew into Vegas and headed to our hotel the Staybridge, across the street from Allegiant stadium. we were told by the employees at the front desk that we canceled our room. We did not. We were then told booking canceled our room which they didn’t, we contacted them while trying to check in. Then we were told even though our reservation was held with a credit card and it was pay at the hotel, that there was something wrong with our credit card holding the room. There wasn’t anything wrong with our card. We were told by the two employees sorry we don’t have a room for you. We are in Vegas 1 hour to the Elton John concert starting and we don’t have a hotel room. The employees said they would help us find another hotel and a cab, they did not. they made no additional moves to help us. Once we had a booking agent on the phone, they contacted the hotel directly and they had to release our booking so we wouldn’t be charged for a hotel room that we didn’t stay in. The booking agent was amazing. He found a hotel on the other side of Vegas for us to stay the night (everything was sold out in the city because of Elton and a car show and all the other shows they do there). While calling the Marriott and other hotels near the stadium to find a room, we were told that Staybridge does this all the time. They cancel reservations made weeks or months in advance at a decent price for more money for the room when demand is high. This is hands down the worst experience with a hotel that I’ve ever had and we’ve traveled a lot. it took us hours to get an Uber after the concert that was willing to take us to the North end of Vegas. There were hundreds of people waiting for taxis and Ubers after the concert, charging 3-4 times normal rates. We are grateful for the driver that picked us up after waiting hours.

This hotel should be banned from Booking. It’s next to the stadium but not worth the risk and bad business practices. There’s lots of other options in Vegas and close to the stadium. We will let our friends and family know about our experience. I wouldn’t wish this experience on anyone. Stranded in Vegas without a hotel room and just told “sorry, your room was canceled” and absolutely zero accountability from Staybridge.