Hilton Garden Inn Medford

Staff was great

I had paid for my hotel stay through booking.com When I went to checkout, another person had paid, and my payment had been canceled. Now, I can't get money back from Booking.com as they say my reservation was not canceled. You would have thought your staff would've seen my stay was paid in full before canceling my reservation. Not happy that you will be paid twice for my stay.

Very comfortable, spacious, and quiet.

Was unable to get a room on the bottom floor, though requested. I'm claustrophobic and don't use elevators. My mother can't walk upstairs, but should have someone in the elevator with her for balance. I had to put my mom in the elevator with the luggage caddy, run upstairs, then zip down to the other end of the hallway to meet her on the elevator. The stairwell was not adjacent to the elevators. It was on the other side of the building. That's the first time I've seen encountered that scenario.

It's always good with Hilton, we were in Oregon for a few nights and the hotel was better than we expected. Would stay there again if passing through the town. I bought a lot of things online some time before my arrival, they kept everything organized and secure, didn't even charge me for receiving the packages, 10/10.

The location was perfect to the interstate i was traveling on, so that was great. I had dinner that night and it was delicious. I did not eat breakfast, but I did look at the menu and thought it was well priced. The staff was very friendly and helpful.

HGI should include breakfast no matter what price you pay. Your prices are a little high, I booked through booking.com to get the lower prices.

We have stayed at this hotel multiple times and have not been disappointed. It has easy access off the 5 freeway, is super clean, welcoming staff and a dining room/bar in the lobby. Our room was very clean, quiet, and had everything we needed, including space to replace after a long day on the road. Parking is easy. The cob salad in the dining room was one of the best I've ever had.

Nothing

Everything was as expected. Room was nice and quiet. I could not hear other guest’s noise.

1. Only 2 Kleenex in box. No backup. 2. Fan in bathroom was very covered with dust. Kinda gross. 3. Toilet had urine drips on outside of bowl. TV remote did not work for me. Probably operator error.

Quality workmanship and amenities. Quiet heater and all around well done. The bed very comfortable and the long table desk area very well done. The closet very usable. Breakfast was good but no oats and berries on Monday and Tuesday.

Front desk could be a little more hospitable and show emotional comfort, a bit too corporate in their interactions. Can be more relaxed during check in and when a guest has a request.

Clean hotel and rooms. Lysol wipes were available in the lobby. Mask was mandated inside the hotel.

When I booked the hotel for Thanksgiving night, I was told breakfast was included. However, it's not until we checked in that we were told the kitchen is closed. Normally I wouldn't mind but it did add the stress level given most restaurants were closed on Thanksgiving. I wish they had given us a heads up.

Quality workmanship and amenities. Quiet heater and all around well done. The bed very comfortable and the long table desk area very well done. The closet very usable. Breakfast was good but no oats and berries on Monday and Tuesday.

Front desk staff could be less corporate like and show hospitality disposition. Room carpet can be upgraded soon.

Quality workmanship and amenities. Quiet heater and all around well done. The bed very comfortable and the long table desk area very well done. The closet very usable. Breakfast was good but no oats and berries on Monday and Tuesday.

Breakfast on Mondays does not have oats and berries. Watermelon in winter not a good idea for breakfast.