Embassy Suites by Hilton Portland Washington Square

Very convenient by the mall. The lady that welcomed us was very sweet and helpful, and the room was peaceful.

The bathtub faucet was a bit of a challenge to reach. The food choices and quality was not very good. It is nice they offer though. We also asked one of the ladies what was happening in the hotel since there were so many people coming in. She didn’t give me a straight answer, and stayed vague. we were trying to figure out if it was something that we could check out, but she refused to give us the information. Which was very weird to us. we didn’t like to make a fuss so we left it at that, and this was just that one lady, but everyone else was very nice.

The best breakfast, tables with enough space between one and the other The cleaning they have is impeccable, the truth is that I had not had to be in another place as clean as this one. Not to mention that the Chef’s prepares a delicious breakfast.

Nothing to mention all very good quality.

We love the omlet bar and happy hour that is offered. We observed that like a lot of businesses, there appeared to be a staff shortage in the bar and restaurant area. Some customers were not very understanding.

We wished there would be a cut off time for small children in the pool area. The hot tub was crowded with small children jumping in and out, splashing in the hot tub at nearly 9:30 pm. Also, the towels were all gone when we arrived at 8:30 pm. We intentionally came later to relax and avoid the spring breakers that might have been at Embassy. Also, the barn style door handles in the bathrooms are in an awkward position, there were several smashed fingers.

Front desk very friendly and efficient. Room was good, but had a few minor problems that were fixed quickly. Shower was fast get hot, but pressure is weak. Bed is comfortable, but perhaps a bit soft, same with pillows. Food, if you like eggs everyday, this the place to be. Fruit way way to young. Rock hard. Pancakes on a Monday were a nice change to the buffet and we're gone before the cook can make the next batch. Muffins are ok, but to industrial. The banana/nut muffin smells bad and makes you wonder what kind of chemicals are in it.

Better selection in buffet section. Omelette cooks should make closed face omelettes. Current open format let's the filling out. Also weekend cooks in omelette world need to be less generous with the oil. 4 napkins to soak up the excess.

the two room suite is lovely and separates into a bedroom and sitting room. the atmosphere is great. having a restaurant on site is convenient as being close to Washington Square Mall. We love staying here as in the past had an awesome experience each time.

I don't mean to be a grumpy traveler .....the AC temperature in room wasn't cold enough at 63 degrees. I wish they had a lightweight blanket instead of a quilt inside a blanket duvet that you couldn't break apart on the bed. Bed was okay

Clean, friendly staff, lots of amenities!

Pool was over crowded, lots of kids diving in the pool and not enough seating for the ones who were there to watch their kids. It was very humid in that room. Also, with as big as the place is there should be another set of elevators, with a limit of 5 people per ride that’s impossible to get anywhere. Especially for the ones who are not able to take the stairs.

I loved the staff and the clean room and the super comfortable bed

If I am being honest I would ask that you look into room 605 I couldn’t tell where it was coming from but every 2 hrs or so there was a loud metallic clanging sound that would last for about 5 minutes. When sleeping that became kind of inconvenient.

Fancy place at affordable rate! EXCELLENT breakfast, free DRINKS and cookie, indoor pool and hot tub, clean and comfortable, large rooms. Very friendly staff. If I'm ever back in Portland I'd love to stay here again.

There were items in room that were extra charge. I didn't want them, would rather they weren't there. Wifi wasn't free to non-elite guests. No prob, I can live without for one night, but it was unexpected. One expects to have wifi, especially when staying in an upscale establishment such as this.

We enjoyed our stay as we visited our children and their family in the Portland area. The included breakfasts were OK, the freshly made omelettes were the best choice and were very good - but having them every morning got a bit tiring. Yes, we could have chosen something different or gone somewhere else! The other choices were ‘nourishing.’ What surprised me about the breakfasts was that there is no fresh Oregon fruit - in the land of fresh berries there were none. I would think local choices would be a positive approach to the community. I love fresh fruit, but I’m allergic to all melons except watermelon so my only choices were whole oranges (questionable shelf-life), pineapple and watermelon- which I chose every morning. The orange juice tasted terrible. Our room was very quiet and comfortable. However when we tried a door that we thought was the closet, it wouldn’t open. So we thought there was no closet the entire time! We assumed the door might be to plumbing or electrical and left it at that…although we thought it odd that there was no closet. Well, I guess we should have asked! I mentioned it at checkout and was informed that the door was not locked and we should have tugged on it harder and not just tried to turn the handle (????’Thought we did????). Now we know! We did love the little convenience store in the lobby and the fresh grab and go sandwiches, snacks and beverages- the store came in handy! We also liked the close proximity to Target (right across the street) as we needed some wrapping paper and related supplies. We will stay here again to visit family because Embassy Suites is minutes from our kids/g’kids’ home and now we know there is a closet!

Breakfast tastes “factory-made” - fresh oranges were old and there were no fresh berries or decent orange juice.

The room we were assigned at check in appeared to be clean. Then as we used it, we found some things we could not accept. A supervisor was sent to see what we were referring to. Later, we were offered a second room, and we moved. Once moved, it was to our standards and all was well. We do understand the issues of short staffing, and housekeeping appears to be in that category. The stay continuing in the second room made the issues of the first one fade away. We have chosen this hotel several times for several reasons, one being that family we are visiting live nearby. The advantage of the two rooms is also one of our factors in choosing this hotel. The breakfast is still a very good one, with hot cooked to order choices as well as a served buffet selection. Their happy hour offerings, though more limited in view of preventing spread of virus, is still an event worth attending. We saw people, mostly kids, using the pool, but we did not. The onsite restaurant is also a good choice every time we choose it. Despite the experience of the first room, we will stay here again when we are back in the area.

First room appeared at first glance to be clean, but as we began to use it, we found glaring neglect in several areas. Second room was up to our standard of cleanliness and made our evaluations reflect the second room, not the first.