Brookside Lodge

The room with a fireplace is very comfortable and the balcony view is great!! You are on the river. We love it!

Always love the staff and the breakfast. Check in is a breeze and we were early but our room had already been cleaned so we got our keys and could put our things in our room, instead of playing all day, then having to lug everything up stairs. Mattress was comfortable and the creek is always a show stealer for my wife! Location is a little far from the action, which is nice. And since the Tram drops off and picks up, right in front of Brookside, you barely have to use your gettin' sticks, until the Tram driver says, "Sir, I've seen you more today, than I've seen my wife...you don't have to go home, but you can't stay here!" Whatever, Larry!

The heater was a little noisy and the tub drain was slow in this room. (Room 265) That's all I can complain about...wait a minute. The fan didn't work in the bathroom. Generally not a problem, but if you have Taco Bell, and Subway, in the same day, it can be. (Ask me how I know) Thank goodness there is a working window in there. I felt a little bad for the squirrel that ventured up to our balcony, but hopefully he'll get over it!

Breakfast was very good, facilities was nice with lots of room to walk & enjoy. Location was great, enough to do within walking distance and the trolley even stops right at the hotel office. Staff was always very friendly and helpful with any needs. Our room was roomy and decorated with a cute woodsy bear theme. We would definitely stay there again especially when it's warmer to enjoy the expansive pool area.

Our only issue was that it was impossible to sit on the balcony without someone smoking and smelling that so we couldn't sit and enjoy the lovely river running alongside the hotel from our room. They should allow no smoking on balconies, then it would be an awesome place to stay!

The pool at this hotel is phenomenal for kids. My son spent a total of about 14 hours just playing in pool during our 4 day stay. The location I thought was great. Right outside downtown Gatlinburg. Seriously a 9 minute walk and your in the action but far enough away parking is easy and the hotel is very quiet. Also, the room size. The photos do not do it justice. The room and bathroom were huge. I was not expecting it to be so big.

The sheets and towels were all slightly stained on inspection and the AC unit rattled so loudly I had to turn it off because I couldn't get sleep at night and I sleep with a loud sound machine but the clanging of the AC unit was louder.

The pool area was nice, as well as property itself. The room we had was nice sized (roomy). Liked having the coffee pot and the small refrigerator. We enjoyed sitting on the back little balcony and listening to the creek below. Really liked that it was just a short walk to the center of everything. Also it was well lit for those late nights walking back.

The king sized bed wasn’t comfortable. The room was clean but you could tell it hadn’t had a deep cleaning in awhile. Accidentally turned on ceiling fan and dust/dirt balls fell on bed and carpet. Shower had mildew in corner.

I wanted a quite place to stay with a balcony and a river view. That was exactly what I got.

There were a couple small things that needed to be fixed in my room. Nothing that caused me any issues. There are no plug ins or charge ports by the beds, but it was good to disconnect for awhile.

We actually ended up staying 2 extra nights past our original check out date, and the staff was very accommodating with that. The night shift workers on Wednesday June 1st and Thursday June 2nd, where so awesome and very helpful!! The room was way bigger then we expected and our absolute favorite part was our balcony overlooking the river. Also the staff serving breakfast in the mornings were the greatest. We will definitely be visiting again. 😊

The only thing I could say just a slight negative is the beds could be a slight more comfy, but other then that we loved our stay!! They weren't horrible by no means.

The balconies alone in these rooms are worth the price of admission. They are small, but private and completely shaded all day and evening. Even on the 4th floor, the brook babbling below is soothing to listen to and beautiful to look at. We spent all of our spare time sitting out there talking instead of parked in front of the tv. Priceless! The rooms are spacious and clean, if not modern or fancy, and the bed and pillows were very comfortable. We didn’t swim, but the pools looked clean and refreshing. We also did not try the breakfast on site since there were so many pancake houses nearby. The location is pretty sweet also. You’re close enough to walk down to the main strip without worrying about parking, or you can avoid the crowds altogether and choose a steakhouse or Italian restaurant just up the road in the opposite direction. Overall we felt the Brookside was a great choice and a good value.

The pool was amazing! Kids loved the slides and multiple pools. FYI, they are not kidding about the wildlife on the property! You are almost guaranteed to see a bear!!! The trolly stop is in front of the property. The balcony is peaceful listening to the water running through the creek rocks. Plenty of areas to sit and watch the traffic and watch nature.

The hot tub wasn’t hot. Breakfast menu could use some variety.

Quiet location very close to the strip of Gatlinburg. The river was a nice noise reducer as well!

Could use some updates, or just some sprucing up and better lighting. But for the price I had a comfy bed, a large room, a fireplace, and a private balcony.