Best Western Toni Inn

The breakfast each morning was very nice. Clean area and the food was good. Nice variety of options. The pool area was nice, beautiful inside pool area. The pool towels were always stocked well, and there was plenty of seating. The rooms were nice. Rooms did provide fridge, microwave, and hair dryer which were all functioning and helpful. The location was INCREDIBLE as it was near everything!! This was helpful as it didnt take long to get to any of the attractions near by. All in all, it was a great experience and I would choose to stay there again and would recommend to others.

The mattresses could use an upgrade, along with the shampoo and soap, neither of which provided any lather so you couldnt tell if you were clean. The pool and hottub (indoor) need a good scrubbing. The amount of chlorine in the water burned your eyes just being in the room.

They had a great indoor and outdoor pool. The indoor pool could use an update but it looks like they were in the beginning stages of remodeling so it may be on their list. The staff was extremely friendly and the breakfast was nice. My kids loved the teddy bear-shaped waffles.

The room was clean and everything was nice but it was definitely time to clean the carpets. Walking around the room would turn your feet and socks a little black.

I'm traveling after a period of covid and for the first time I see a hotel that takes cleanliness very seriously, they are top rated!! Happy birthday !!

clean rooms, kids loved the heated pools, nice location, comfortable beds

I choose( they ask you when you check-in) to get maid service to empty trash and replace towels etc but they only came in our room one time. So we had to ask for toilet paper and towels.

Do not let the older outside look fool you. The rooms are spacious, clean and nicely updated. There were two pools and whirpools( one inside and one outside).The staff were nice and welcoming. Although there was not the sit down breakfast available, the two MVPs were the two breakfast attendants who served each and every guest with options from the breakfast menu. I thought there would only be a limited amount you could get but whatever you requested, they put in a to go plate( which I didn't mind at all) with plenty to fill you up. Location perfect to go right into Gatlinburg.

Nothing!

Cleanliness, staff was very nice and sweet, the front call me to tell me my room was ready and she hished my daughter luck in the competition

I was in room 201, it smells like cigarettes and you can hear the outside noise (cars, people)

One of the nicer places in pigeon forge doesn’t feel outdated unlike other places.

I wish the pool was open later.

The rooms were spacious, clean, and beds were very comfortable. The fridge in the room was bigger than we were expecting and super cold. The staff were friendly and attentive.

We didn't like that you had to walk outside in the cold to get from your room to the indoor pool area. It was mostly cold during our stay and had we known that we would be walking into the freezing cold every time we went to and left the pool area, we wouldn't have picked this hotel for our stay. We also didn't enjoy the small bathrooms or the eating area for breakfast in the morning. Not enough space to accommodate all of the guests. It was cramped and chaotic.

All the in & outside pools. Out door pool DID NOT have the strong chlorine smell👍GREAT! 3rd floor, We had a indoor corner pool view room👍WITH NO CARPET. VERY NICE & VERY CLEAN ROOM!! The bed comfy!! The shower was huge!!! loved they had maintenance on the grounds and staff everywhere to help. Breakfast was simple and good enough to be free👍. Ill good back!!!!

Disrespectful people smoking cigarettes & weed outside our doors. We have kids. We are non smokers.

I liked both the outdoor and indoor pools and jacuzzi's. The bed that I slept in was comfortable and I liked the convenience of where the hotel was located at. The staff was very friendly and helpful, the breakfast choices were like "WoW", and the rooms were very clean! The room had a refrigerator, microwave, iron, ironing board, blow dryer & coffee maker which I thought was very convenient. They also had vending machines for snacks and for drinks along with their ice machines in rooms on the floors in different areas.

There was nothing that I didn't like really. I wasn't a big fan of their orange juice at breakfast time, but it could've been just me.