Holiday Inn Express Hotel & Suites Pigeon Forge, an IHG Hotel

Everyone was nice and friendly, the breakfast was good with plenty of choices to get the day started.. the popcorn popper is a wonderful addition even though id like to see it through the night as well. Just my opinion (lol). Overall great stay would return again..

The worst part was the bed. One side has been heavily used and leaves you with the feeling of rolling off which i almost did at one point. But did swap sides with my partner and was better. Wished popcorn was made 24 hrs..

Front staff was extremely friendly and helpful. Breakfast was wonderful and the beds were comfortable. Loved the dove soaps provided in the rooms.

I did ask for my room to be cleaned as we had small children. I was advised it would be cleaned and when we returned late that night after being at dollywood all day the room was dirty with no clean towels. I called the front desk and a sheet was brought up so I could change the sheets myself and towels so we could shower. The hot tub also needed to be cleaned it has a stagnant smell to the water.

Clean everything and friendly staff! Hot breakfast! Wonderful biscuits, eggs, cinnamon rolls, bacon, and gravy! A good selection of other breakfast items we didn’t try or had room for.

Need a little more water pressure in shower. Needs a light above the bathroom mirror. Need a different sausage patty. Tough n rubbery after cool. Parking lot has a large hole.

We stayed in the king suite with spa bath and shower. The bed was super comfy and a lot of space.The food was good as well. The location of the hotel was perfect, it wasn’t in the main road but it was 10 minutes or less to some really good restaurants and stores. We absolutely loved it! We definitely recommend it!

The two things I didn’t like was the shower drain wasn’t properly draining. The second thing was the breakfast needed more variety maybe they could add some pancakes, waffles, grits, or fruit. The food was delicious though.

Located just outside the busiest part of town, with a red light to access main road easily. Located near many attractions to visit, both for entertainment and food.

It would be nice to be able to stream device to the tv provided. Didn't stay long enough to inquire about that though. Could've been "user error".

Location, breakfast was good, staff was friendly.

Having to ask everyday to get room cleaned. Lights went out in bathroom, hallway one morning and would not come back on.. Water leaking from shower under wall ,needs more caulking, got carpet wet in corner of room. told front desk ,they gonna fix..just one of those things that happen..not a big deal, not something to freak out about, just a maintenance issue.

Everything was great the staff was helpful! First day breakfast was underwhelming, second day was a bit better but we understand till the times right now are tricky with covid. And the staff was always pleasant 🥰 The only thing I saw was the building itself the halls the elevator our room it’s showing age, you can tell things were updated and then maybe never touched up, but other than that it was clean!!! And comfy and that’s what matters!!! One other thing I noticed was at no time did I see anyone anywhere cleaning and covid is ramping back up. My sister is a DOH so I think I just notice things more maybe lol. Great stay thanks so much we’ll stay here next time we are in town!

Lots of people smoking at the entrances. Especially side entrance, it’s 2021 and with covid I was surprised they weren’t more strict about smoking.

The location is close to everything we wanted to do and had some beautiful views of the sunset from our room. The suite was roomy and comfortable.

The hot tub by the pool didn't have working jets. The bed was so high from the floor that my wife had to jump to get up on it. She is only 4'10¾" so a step stool would have been nice.

Jacuzzi, location, cleanliness, size of the room

Breakfast was poor - only 2 kind of fruit for vegan (apples and oranges). We stay for 6 nights, and although we asked for bananas or something else for Vegan Breakfast- no one pay attention for this. Noisy a/c

We got the King suite with living room & spa bath. Loved the bath! The room was clean, the bed was comfortable. I didn’t expect two TVs so that was awesome! My husband used the one in the living area while my daughter and I used the one in the bedroom. Loved the Keurig and coffee.

The only thing I didn’t like was the pool area. The whole room was like a sauna, there was no ventilation. Moisture was dripping down on us from the ceiling. Puddles of water filled with rust all over the place (on the tile all around the pool) and there was rust patches on ceiling as well. We still had a great time in the pool and everything else was exceptional! Its just that for over $200/night didn’t expect the pool area to be in such unkept conditions. I would come back for the spa bath and room, I just wouldn’t if I was wanting to use the pool.