Hampton Inn & Suites Childress

the staff was friendly and smiling. that is a plus in my book. The room was clean but just a bit noisy. What I thought was a great touch was that when I went up front to buy some bottled water and person at the front stated that they were on the house. AWESOME!!!

when a room is requested and reservations are made via the website or other, a question should be asked about what type of room is requested. I am a light sleeper and I am a member of another chain. this room was on the first floor which I usually never stay at. One that level is noisy as it is on street level, I always usually wake up as I am a light sleeper. I almost told my husband that I wanted to leave. He said, "No" let's give it a try. other than that all was good. Lastly, 2 bath towels didn't cut it. 4 would have been nice as I had to go to the front desk and request 2 more.

The two best staff people were Katie and Kristina I think that's how you spell the names. They always smiled when we saw them. Always said hi. Helped me with anything I needed help with. Weather it was to print something or just helping me understand were things were in the hotel. I EVEN SAW KATIE HELP OTHERS WHO ASKED IF THEY HAD ROOMS LOOK AN CALL AROUND FOR A ROOM AT ANOTHER LOCATION CAUSE THEY WERE ALL BOOKED!!!! THAT IS AWESOME CUSTOMER SERVICE.......I have stayed before an other staff wasn't as jolly an interactive like them. My last stay SUCKED. BUT BECAUSE OF THEM I WOULD SAY MY STAY WAS GREAT THIS TIME. I would hope to see them again in December!!!

Sinks an tub had hair so did my own cleaning before letting my kids use it. Due to dealing with how great Katie and Kristina were I don't even care to let this be the reason for a bad stay.

It was the best place to stay in town and you can see it from the outside. Breakfast was wonderful, the staff was courteous and helpful. The building was quiet and clean with ample parking. We'd definitely stay again!

The location was good as it was off the main road, however, there was an opening through the fence that led to the truck stop and made it feel a bit less safe due to the amount of traffic. The back parking lot did not feel like it was part of the establishment. A supervisor with the new staff would help, at 1AM all you're thinking about is checking in quickly and getting some rest.

I loved the blue wall and how the bed was positioned in the room. It was spacious and welcoming.

I did not like that there were no hooks on which to hang a towel for easy reach from the shower. I did not like that the shower door made a mess of water on the floor when you get out of the shower. I did not like there were no towels on the towel bar.

Very nice room. Easy check in. We arrived very late, and everything went very smoothly. Very comfortable beds and pillows. Good breakfast.

Nothing, really. The fridge was not cold and there was no temperature adjustment device we could see, but otherwise all was good.

Comfort and safety should both be priorities for any hotel, not just comfort. We stayed in Childress because of the ice storm. It had been forecasted for days. The hotel made NO preparations. Overnight there was a power outage. NONE of the safety lighting worked, including exit signage, on any of the floors or in the stairwell. If not for the window at the end of each hall we would have had no bearings. NO ice, no sand, no flashlights anywhere In the hotel. Every surface, including the grass, was like walking on an ice rink. The clerk was left to handle the situation alone and was clearly overwhelmed. She sat in the lobby dumbfounded as to her options. She was set up for failure, but also made no visible effort to be resourceful.

Lack of preparation for the storm and clear safety violations.

After a bad experience the night before in a different chain hotel, this was a breath of fresh air. Everything was clean, staff was very friendly and helpful, and hotel was well-maintained.

Nothing

The breakfast had a good variety.

We didn't have an ice bucket in the room and it took the front desk 10 minutes to get me one. Also, when I booked I said there would be three in the room, but they only provided 2 washcloths. Not a real big deal, but it wasn't ideal.

Nice hotel, friendly staff! A big kudo to the gentlemen providing breakfast today. Very busy. He was very efficient, thoughtful with nice personality. Great stay minus a few cleaning blips!

Room was very dusty and could use a thorough vacuuming around chairs etc.

The room was large. The pool was nice.

we came down to breakfast 40 minutes before it closed and most of the food was gone and there was no regular coffee left. There was no one around to ask for more.