Hilton Garden Inn Granbury

The hotel is getting old and it has not been updated for a while, oh maybe the carpet. But, the bathroom is in need of a real update. The shower has mold and cracks along the door. First floor needs an icemaker and not have to use the bar for ice. I was charged a $25 per day fee for misc. charges, three days totaling $75.00 of which is did not use and I have not been given credit on my card as of the date of this text (12/3/22). Very dissapointed in this prepayemnt policy.

It is next to the lake beach, location is perfect, walking distance to the main square. The room is clean and comfortable. The view of the lake and the walking path is really nice. Breakfast menu is great and food is great!

The coffee machine was not clean and my booking was supposed to have breakfast included but they charged me for it, I just noticed when I got home because I had to check-out in a rush.

Rooms are comfortable and spacious. Staff is friendly and location in lake front is prime.

They allow dogs and some guest go out for dinner, leave dogs unattended, alone in rooms and barking their lungs out. Once one start, the other dogs in the floor start barking as well and its very loud. Like a dog park. I called the front desk and they were prompt to fix the problem.

The hostess of the the hotel was wonderful people we love them beautiful attitude beautiful smile the place was just overwhelmed we will be back next year for another vacation thank you for all that you did for us and my sister she enjoyed her card she got from you and we will be telling other peoples about this place quiet joyful beautiful view thank you again for a wonderful day at the Hilton Garden inn

Oh yes we loved it and we will be back next year thank you so much again

They were so helpful and accommodating. Our flight was delayed into Dallas and they were so gracious to hold our room. Once there the front desk staff were so nice and understanding helping us get settled and also information Bout local things like restaurants and such. They really were great.

Nothing we didn't like.

Location was great, people were pleasant, Just enough offerings, like a bar and breakfast without over doing it.

Their computer system was down at time of check out, I asked the hostess to give me something in writing as to my amount owed based on my amount from Booking .com and their email. She could not would not not even an email or screen shot. The charges are off and I will be disputing them. This detracts a bit from my overall experience.

Someone or a previous guest had set alarm clock for approximately 5 Am!!! I was not able to go back to the sleep on our first morning there on NewYears Day, after being up til 2 AM New Eve! SHOULD BE some way someone, guest services or housekeeping trained to make sure alarm clocks aren’t set for the incoming guests 😵‍💫🥱

Hotel rooms don't generally have overhead lights or bath tubs any more. We miss them. I was impressed with the size and cleanliness of the lobby. Lots of out of the way spaces for a small meeting or to read a book.

We had an event next door at the conference center. It would be nice if you had a special rate for that venue.

The breakfast was very good. You had a choice of buffet (which was part of our hotel package) or you could have items cooked special for you. The buffet was clean and good choices, I made my own waffle and the hot foods are plated and brought to you. We had scrambled eggs, bacon, sausage and potatoes and all were good.

Location.

Bath tub was clogged, mattress not that comfortable. Restaurant just gave me one pork chop and menu said two.