Citadines Bayfront Nha Trang

really good location, very convenient parking

I understand it was weekend time, so things were very busy. I am an easy going person, but maybe not the others. The hotel room should be ready at 14.00, I came in at 15.00 and I had to wait for 15-20’. The room when I came in was not really well prepared, missing floor towel, trash was not collected in the toilet area. Breakfast was kind of not good when it was difficult to get a place to sit. And when I got a table, looks like it is ready bit turn out it is not, used chopsticks are still on. the table and I had to change myself, I also told the hotel staff there but no response. I think no matter how busy it is, the hotel should maintain its quality to attract frequent travelers like us. Thank you

The room was really great. It is big and wide. Exactly what you need if you travel with your kid. View was awesome as well - ocean in front of the window. Hotel has pool and kids playground which is great for children.

It is really loud at night. There is a club (or restaurant) almost in front of the hotel that works at night and it was very loud. If noise is the problem for you then maybe you need to choose another hotel (but keep in mind that this problem is for all hotels located close to the beach). Also, we had very little amount of shower gel and it is finished after a few days. I placed it on a floor in a bathroom, so that cleaning staff can see that bottle is empty, but cleaning staff just placed the empty bottle back on its place and did not even refill it. So, I had to call to the reception to explicitly ask to refill it or provide another one.

breakfast service can be improved. It was hard to get utensils. buffet food was not replenished immediately.

Breakfast was really good, variety options and good quality.

The loud music comes from Sailing Club at night until early morning.

We had to pay extra and got our room upgraded. Thankfully, the staff was nice and the hotel was not full so this could be done.The one that was assigned to us was not what booking had shown. And we asked the hotel to complain to their marketing team as well. The review is for the upgraded room, which was quite nice and had a view.

One that was shown to us on booking was not the room that we were booked for. Second the address is wrongly mentioned on booking.com and we had to search quite a bit on that coastal stretch to understand where the hotel is, for which had to pay the driver extra money.

Location can be a plus - beachfront, central. Apartment was spacious and just what we wanted. Buffet breakfast had lots of choice. Staff were friendly.

Noise from the 'strip' was ridiculously loud on 2 of 4 nights, bearable the other 2 but still very loud. On the worse nights it was loud that the whole room was vibrating from the base between about 7.30 and 11. We were about 400m from the source of noise but it was still mad. Couldnt watch TV as it was drowned out. Had to wheel the baby cot into the bathroom so she could sleep.

Everything about it! The pool the gym the staff very friendly !! Location also really central, close to market convenient store, mall massage and food everywhere. Beach also was very nice with staff over to watch for your stuff. And liked the smell on the lobby the secret scent !! So nice so clean

We have booked for 4 people ! 2 adults and 2 kids 5 and 9 years old! We had to sleep with 3 people in the bed and 1 on the sofa …

Breakfast was amazing. So many options. Also liked that the barfridge has a small freezer. Very hard to get and keep drinks cold in Vietnam. The hotel manager was warm and welcoming. A proper amount of elevators meant you never had to wait long.

Just a small issue. The hotel has beach umberellas and chairs set up for guests. It would be nice if they kept their stretch of beach a little cleaner. Difficult though with beach littering so normal in Vietnam.

Good location clean and tidy Lovely breakfast so much choice

Things closed down around us due obviously from covid ,bars ,shops and hotels all boarded up in the main area , even big bars on the beach The hotel was quiet empty and tourists far between apart from Russian and Vietnamese tourists

Beautiful unit with magnificent ocean views. Excellent daily servicing. Very clean and comfortable. Lovely swimming pool. Good coffee shop next door and nice Cafe across the road.

Covid requirements and information and transfer information on website out of date