The Payogan Villa Resort and Spa

The grounds were beautiful and meticulously maintained, the villa was great, very spacious and comfortable with a great, clean and perfect temperature controlled pool. The food was excellent, staff gave us a very personalised experience from beginning to end and the manager cam to meet us on checkout. Any small issue we faced or any request was processed so quickly and we were updated. I've travelled all over the world and live in Dubai with many world class hotels, but never had such exceptional guest experiences like we did here and never had a send-off from the team like this. I cannot recommend this hotel enough. Simply amazing!

That we couldn't stay even longer :)

Floating breakfast was excellent, breakfast buffet was comprehensive and good quality food. The location was amazing with unbeatable views out over the valley. The infinity pool really added to the view. Shuttle bus to Ubud station is a fantastic service provided by the hotel. Staff are super friendly and willing to go the extra mile for visitors. The villas are super luxurious and the value for money is unbeatable.

Some bed sheets had a few small stains. One staff member provided conflicting information about organising the shuttle bus. I assume this was down to a miscommunication and didn't affect my perception of the hotel or rest of the staff.

We loved our stay here. We had two adjoining rooms both with king size beds, lounge, bathroom including two baths. The views were beautiful looking out over a jungle canopy. We also had our own pool and garden area. Wayan and the team were incredible, they helped my mother (who has mobility issues to no end) with two staff members regular chaperoning us up and down the stairs. We regularly ordered room service often, the food was good. The cleaning services team came every day and did a fantastic job. Really lovely place to stay gardens are beautiful.

Everything was great, but there are lots of stairs throughout the property (it's set on a hill).

The look of the resort is amazing, reminded me of the temples in Angkor Wat. Looked very much like a film set fit for Indiana Jones. Every villa is different, so it is difficult to comment on every one of them, but overall this is a very different resort to the typical hotels you will find around Ubud. Our villa was number 303, was very spacious and had a private swimming pool.

We couldn't access our private pool directly from the bedroom. We had to go out first and come down some stair. A minor detail, but something that you may want to consider, especially if you have young children. Our room was spacious but was lacking simple hooks to hang our wet towels or clothes.

its a very nice and huge property, with good staff, great location and nice food. complimentary pool breakfast was a great experience. there food options were also good and happy with shuttle service to town.

rooms show in picture had a sofa-cum-bed, which I assumed is the reason booking.com showed this to me for 3 people, but it wasn't there and later hotel asked for large price for extra bed, which they added on last day when I sent a message via booking.com app. Another one, although not a major concern but little bit of maintenance is required, not sure if they kept it that way to give the feeling of heritage property.

Such a beautiful resort. The rooms are huge and we immediately felt relaxed. The staff are so wonderful and welcoming they felt like family. They loved our little girl and she was so excited to see them every day. It was really really hard to leave! We spent 6 nights there. Its about a 10 Minute drive to ubud main center which was perfect for us.

The only thing I didn’t like and it is not the hotels fault at all is the mosquitoes! They provide a citronella candle outside but maybe some mosquito spray too would help.

bathroom and restaurant and good staff

some stuff broken and insects around the room

We love the big spacious rooms with a big comfy bed and pillows. The staff was lovely and shown us around before booking as we had just came from a villa that we checked back out or straight away so we wanted to check everything was ok before paying money, which all was gorgeous and we went ahead and booked. We had afternoon tea and breakfast included for the price which was great. And the staff made you feel welcome. They helped us with our bags on the transport buggy and you can also get room service when you can’t be bothered to go out which is also great. The pool was a good temperature and a good size. The 2 seater bath outside is great and unique. And the views was bloody amazing. Over all had a lovely 2 night stay and would be back if ever in the area.

two rooms/bathrooms private pool villa pick-up daily villa delivery service

bathroom smell limited menu

Tranquil, peaceful setting away from everything. Very generous sized Private pool overlooking forrest a real highlight. Large comfortable bed. Staff generally very friendly, happy and accommodating.

Minor issue, maybe upgrade to TVs to smart Tv. As far removed from town, unwinding in room at end of day may be beneficial for some.