Discovery Parks - Byron Bay

Amazing value for money, park amenities and facilities clean and well kept. Loved all the nature and wildlife surrounding. Quick check in process. BBQs are super easy to use! This is my second time staying in the deluxe safari tent and will be staying there again in the future!

1- Staff upon checking in. I myself work at a hotel, a smile goes a long way in customer service. Even just some friendly conversation to make it not so hostile and awkward. Please work on this to make the guests exprience better, first impressions really count. 2- This is the second time I have stayed in the delux safari tent (first time about 3 years ago), stayed in the exact same tent and the outside area looks like it has not been cleaned once! Didn't feel comfortable sitting outside on the couch as there was green stuff/mould on FABRIC sofa. Not suitable for outdoor use at all when exposed to the elements, please consider some different alternatives :))

I love the set up and how great it was for kids to burn off energy

I HATED the way the beds were made, only fluffy blankets for the bunks and a really small quilt in between three sheets instead of in a cover, and you move 2mm and it made a huuuuge noise, not good when trying to be quiet with sleeping babies in the same room. Also the laundry was pretty dreary and dirty and the machines don’t lock so anybody can just come and take your stuff out and put there’s in so their clothes are dry (then put our stuff back in sopping wet) happened to us twice, it just shouldn’t happen, especially when you’re paying for it, very frustrating! I ended up going to another place in town to get all my clothes washed and dried properly

I really liked how secure it was . The cabin was cosy, the view was nice and the strict no smoking policy really made a great change towards the atmosphere. Very family friendly, couldn't say it better myself! Also it was near all the lovely places, staff were very nice.

There is nothing in our control that could improve. The only things that could have been better was the sound and fruit fly control. Sadly the Tv was in so so condition, it glitched a couple of times and didn't have youtube. The main bed was too soft.

Beds were comfortable. Tennis court and pool and gardens great. Great 2 bedroom bungalow - clean, modern and comfortable. Great location not far from Byron Bay Centre. Even though there was a lot of people in the park it was quiet at night to sleep. Great for a family stay.

We didn't have alot of hot water in kitchen sink in the mornings for washing up - needed to boil kettle. Great provision of crockery and cutlery and cooking gear but only had a very small chopping board - needed bigger board to chop salad on etc.

Water park, upgrade to 2 bedroom was appreciated, nice spread out park with cabins separate to caravans, Cafe next door really nice.

WiFi didn't work in cabin. When booking it said property had WiFi, it needs to be clearer that cabins are not guaranteed to have WiFi as this caused inconvenience with work call. Bunk bed room could do with a carpet clean, bunks were quite springy, so we needed to put doona under for padding. However overall a good stay and experience and a nice quiet resort.

Loved the water park for the kids and the jumping pillows

Our room had a dirty, smelly towel left behind the bathroom door. Spider webs everywhere you looked. Behide all the blind was very dirty, and windows rails looked like they had never been cleaned. Definitely not as clean as the rooms were last year. It's a shame you have to pay extra to use the tennis court and basketball hoops. Need to update their website as it said u had trikes for rent, but you no longer do.

Great little spot for families for the price. Kids loved the water park n trampoline. However rooms needs a bit more better quality furnishings, one chair fell apart when sat on it, it could have ended badly. A vacuum or broom in each room is also required as always bringing sand home. The laundry mat to clean your clothes is also expensive so make sure to bring lots of gold coins for that ! But otherwise it was a great little short stay accomadation for a family of 4. Thanks 😊

Safari tent was a great size for the 4 of us. We enjoyed the swimming pool and water park. The facilities were well maintained and enjoyable to use. Aircon in the room already turned on for us was amazing - thank you

The bbq on our porch was broken, gas was connected but it wouldn't start. Only other cooking in our room was a microwave. Check in was difficult because all the outside parking was consistently full, I assume for the Cafe. Council has no stopping zones along the outside road - making it very difficult!

The property was perfect for family. They have a lot to offer during our stay like free yoga class in the morning and kids club activity for our children. They also have free equipment for tennis, basketball, and port-a-cots which is very convenient for us. Their water park and swimming pool areas are satisfying too. Their deluxe cabin that we have are so comfy and very spacious. Even their welcome pack are very informative that we found it very useful.

The couch in our cabin just have few stains on it but other than that everything was perfect.

Spacious, clean room with a well-equipped kitchen. Bed was comfortable & the room was quiet

The reception staff were unhelpful & rude. The lady who dealt with me to check-in, could not be bothered. Check-in was a late one (5.30pm) so we needed to access the room details from a safe. Her communication skills were not great & when I queried her, she did eye-rolls & exasperated huffs. This is not the way I would expect staff to greet guests. The safe battery was not working so I could not open the safe. I had to therefore return to her to get her help. The same rude behaviour was displayed .