The beds were super comfy. The hotel is located on the main street and close to all shops/restaurants. There was a Punjabi festival on while we were there which was interesting to see. The staff were very friendly, and promptly called us when we had left behind some of our belongings, keen to assist us to have them returned.

There was a mix up with our booking and we were charged an extra night. This was fortunately refunded with no issue. The main street can be noisy and the lights very bright, however sun block curtains were available.

Comfy bed, helpful and kind receptionists as usual. Location is perfect, I highly recommend Station 4 for breakfast and Giuseppe if you like Italian food.

Well a little minor issue was being charged twice, once prior to my stay through booking and then by the hotel, luckily I check my bank statement regularly. Unfortunately for me it happened at the beginning of my holiday, so so now have to wait for money I need to enjoy my vacation but that’s okay. Another little thing was that we ask the reception to book us a taxi in the morning to drive us to the airport and it never showed up, luckily we found another taxi company and the driver was here in five minutes. But these are hiccups and I’d still come to this hotel, it’s really nice.

Beautiful hotel, very modern, great location and amazing restaurant and bar next door. close to everything on Main Street. Great staff for the most part. Stayed here last year - staff really made an effort to move room to a better position.

Two easy fixes. Reception - make or break for guests - one of the staff members was not so friendly this time when checking in plus took so long and was waiting on me to help prompt her, forgot to ask for my bags made another big deal about putting away - it was very awkward and embarrassing. Very strange experience and rude/sarcastic staff member. Staff forgot to bring my bags to my room. Someone had the great idea to smoke in their room late at night 10pm or so, and it set off all the evacuate alarms - everyone had to go downstairs and wait, not allowed to rooms - people in stairwell. Staff should have handled this better for guests - was treated as a bit of a joke and very casual explanation.

My partner and I always choose the Gem when we go to Griffith. Amazing staff, perfect location, and you sleep like a baby, I can only recommend.

I think for the price paid, a proper coffee machine would be the minimum to add, with real coffee pods (like Nespresso). Not the instant coffee. Another thing, the bathtub is not convenient to relax (too big so you fall in it, and painful for the neck), very beautiful and lovely design, but not practical to use at all.

The location was perfect - right on the Main Street - and had all the facilities you could dream of. Loved the excellent wifi and TV in our rooms. It satisfied my cricket loving, tennis loving spouse and kids - as we were travelling during Wimbledon and Test match. The mattresses were perfect and linen amazing. My husband wanted me to check where the pillows were from he loved them so much. The mini bar was fabulous too. We all loved the scent of the bathroom amenities too. Everything all in one location. Utterly brilliant.

Honestly - I would be hard pressed to find any problems. The breakfast was amazing and the food in the restaurant catered for all tastes (we had a vegetarian travelling with us). No ice in the mini bar was one downer - I love ice nearby - and no I am not American - I just like a few blocks of ice in my drink.

Firstly, I booked a TRIPLE room and was told upon check-in that there were NO triple rooms available. This was really a surprise considering my booking clearly stated a triple room for 3 x adults. The person at the counter tried to make me pay for an additional room and/or an additional person in a double room. I would like this addressed by BOOKING.COM as it was very embarrassing considering the queue for check-in was getting longer. I feel that complimentary drinks in the bar or future discount with booking.com should of been offered.

Great location, loved the buffet breakfast in the restaurant (must try their steak for dinner!) and the friendly and helpful staff. Room was spacious and comfortable. Would have liked block out curtains.

Limited car spaces available at the property so be prepared to have to leave your vehicle in a public carpark. The shower head wasn’t great, the pressure was so-so and it’s mounted quite close to the wall which has a ledge attached so I kept hitting the corner of the ledge trying to get closer to the water!

The room was super comfortable, clean with lovely soft pillows and beautiful toiletries. I was lucky enough to be on the third floor, so even though the hotel is on a main road, I didn't have any disturbance or noise to worry about. Overall a nice place to stay.

Generally the staff inhotels like this will welcome you, ask you where you're coming from, offer tourist maps etc. I didn't have that experience here. Having said that the staff were polite, just not very friendly.

Location was excellent being right in the middle of town. Secure car parking out back. Lift. Well appointed room.

The first night I had to use my jacket as a pillow as all the pillows on the bed and spares were very high. No staff after 8pm so could not request a low profile pillow. I did request one for the second night and it was provided. Maybe the spare could be a low profile.

The hotel was lovely, as were the staff. The room was large and bright, and the bathroom clean with good lighting. Unfortunately we were at the front of the hotel facing Banna Ave and directly opposite the pub that was banging the bass till very late! Great barista coffee in the morning!

Room was was very noisy. Would choose to stay at the back of the building if we were to return.