We have stayed here several times before. The location is great and our room was very comfortable in general. The meal in the restaurant was reasonably priced and excellent.

The lighting in our room this time wasn't great and for the price (more than we normally pay for accommodation) we hoped that like on previous occasions we would get vouchers to use in the dining room but we didn't. Also, on our second night there was no hot water available for some reason, and it wasn't overly hot that morning either. Another little glitch was that our TV didn't initially work - staff pointed out that because the TV is raised the cord sometimes drops out - problem solved.

Close to most amenities and attractions. Great dinner in the restaurant. Continental breakfast was included and provided a great selection of brekky items. One feature we were impressed with was the traditional choice of fruits in an individual drinking glass for convenience rather than having to help oneself from a big bowl.

The King size bed, while a great size, could have been a bit comfier. Otherwise, room facilities were great.

absolutely gorgeous property! felt like I had slipped back into the stunning period of 1800s except with all the mod cons! Reception staff were lovely and welcoming. The breakfast room felt very special with a fantastic assortment to choose from and lovely friendly staff. The downstairs Restaurant & Bar had a wonderful feel to it and the menu was plentiful and reasonably priced. we were lucky enough to have booked the upstairs room with a door onto the balcony overlooking Portlands beautiful main st and park, and we had it all to ourselves!

There was nothing to not like about this property

The location is convenient, the room is incredibly quiet though it is just on top of the restaurant, It is very clean and spacious too. Bar stuff is fantastic though. Parking is easy. Checking in is fast, though the counter was not attended at 5pm when we reached, it's just a ring away to get someone promptly.

Wifi is below standard, not sure it is the blue stone walls that affected it, but need much improvement, cannot even watch YouTube in our room. Small towels can be more generous - only one each provided for 2 persons stay :( Breakfast also need a bit of improvement for the price we pay for the room - Covid can no longer be an excuse. Shower water also not contended for some reason it make the flood outside completely wet, even though we tried to face the shower away from the door. The pillow, while abandon, it can be better.

Large and very comfortable room. Very pleasant and accommodating staff. Excellent meals in the restaurant.

As an older couple, the stairs were a challenge and visitors should be aware that rooms are upstairs on the first and second floors. Also, our shower was over the bath and, again, this was awkward. Having said that, our stay was excellent and it’s just a case of visitors being aware of potential problems.

From the moment of our arrival the staff where excellent always helpful nothing was a problem the cleaning was excellent and the meals where fantastic we dined at there dining room the two nights we stayed ,the services was quick and the staff always had a smile on there face Breakfast was also very good and once more the fun staff where a joy first thing in the mornings everyone made it there business to smile and have a friendly hello

Central Hotel with good breakfast facilities.

Did not realise it was over 3 floors with no lift. As the fridge was full of drinks ,chocolates etc which you had to pay for I think the bottles of water could have been complementary rather than $3.50.

The location is very central with everything we wanted to see in Portland within walking distance. The toiletries etc provided were very good. The meal in the restaurant was very good and the breakfast provided was fine.

No complaints at all.

Lovely hotel perfect location. Room and bathroom was exceptional. Staff were very friendly and helpful.

Got room service from the pub below. Was first told the menu in our room was old and the prices were all wrong.obviously a busy night as they ran out of most things we wanted to order. Waited an eternity for the food, though when we did get it was very nice.

The room was very spacious, the bed was extremely comfortable and the staff was very helpful

While our room was absolutely amazing, it wasn’t what was shown on the photos when booking. Still had all the same facilities but just wasn’t what we looked at to book. The bathroom wasn’t the cleanest, the taps on the bath has green scum marks, while I understand it’s normal in a bathroom, if it was properly cleaned regularly it may not be there.