Very, very friendly staff, helpful and smiling. We had excellent, spacy family room No.25, overlooking the imposing church. Breakfast is reach and tasty, dinners were excellent and always served with big smile, Congrats !!!

We are the skiers, so the only very small comment is lack of specific place for drying the ski-boots and skies overnight, but I understand that Neunkirchen is not exactly the first location for skiers - it was 30 minutes drive to Semmering or Spital am Semmering. Otherwise - absolutely nothing to complain !

The hotel is a family run one and you can feel it from the beginning with the owner walking around and conversing with guests during breakfast or dinner. It has a restaurant with some really good food, so I definitely recommend going there during your stay, even if you do not choose this place as accommodation. The room itself was spacious and in our case came with a terrace, which was most welcome.

The place feels a little bit older and as we were there during a heatwave it got quite hot in the room.

Very "austrian" local attitude of the hotel owner and crew - no problem, active help, direct but professional approach. Good traditional food and beer. Surprisingly nice and tasty offer of vegetarian meals. Room was nice and spacious. Excellent hotel parking. And they accepted dogs and actually liked our munsterlander Vika! Nice market place and vicinity just a crow fly away. Overall a convenient stop if you go south of Vienna or to Slovenia/Croatia.

Nothing at all.

Excellent customer service from the management and staff. We have stayed there three times over several years and the food and customer service has been consistently excellent. To top it all the value for money is superb. We look forward to staying there again in the future.

Service, food quality and value for money.

No time for breakfast unfortunately - had to leave early as I had a 12 hour ride in front of me. Staff and food the evening before were absolutely fantastic!

Can't think of anything.. except maybe humidifiers in the hallway - probably something they will address soon (haven't noticed any smell or discomfort - just their presence).

The room was clean with air conditioning, mini-bar, and TV. The room was cleaned daily. The room reservation also included a buffet breakfast with a wide variety of fresh baked goods, meats, vegetables, delicious coffee and fruit juices. Lastly, but not least, guests are greeted with a piece of chocolate on their pillows. :)

- kind and flexible service - well decorated, nice corridors - elegant and comfortable rooms - elevator is available - free parking is included  - at the downstair there is a restaurant cozy restaurant with a terrace - an the most important thing after an alpen hiking: silent and comfortable place to sleep and relax

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- upon entering, the hotel has an outdated impression but - the room was very spacious, well furnished and especially clean - breakfast delicious, everything fresh and a sufficient selection - a few steps from the city center

Nice welcome and kind staff. Good beers, interesting menu, spacious room.

It was very hot in the attic room, the air conditioning was not turned on in advance. It cooled down quickly, but the air conditioner gave off a particularly unpleasant smell. It's not a tragedy, but it's worth paying attention to.

very nice staff

the beds were not bad but could be better beds and it could be an English restaurant menu with pictures but I liked everything and stayed a second time