Food was very good, a good choice at breakfast and lovely evening meals with a choice of main course. A bus route into town was very helpful as we were up hill from the town. Staff very friendly and helpful.

Our impression from photographs made us feel the hotel was nearer the main lower road. We were way up a hill and the car had to be parked 500 metres further uphill. We were helped with this but not ideal for people with a heart condition or mobility issues. The pool was excellent but there was no consistency in the lights being kept on.

Fabulous, quiet location 12 minutes walk up the hill from the Galzig telecabin. There are good apres ski bars near this lift, plus good ski hire options. The hotel has its own bus stop on the free local bus route around the village. Brilliant hotel restaurant, with really attentive high quality service too. The five course evening meals are some of the best we’ve ever had anywhere! There’s a lovely good sized swimming pool and a great sauna and steam room too. Fabulous breakfast too, offering just about anything you could ever want. Free prompt pick up / drop off service to the train station. The staff were friendly and very attentive.

It was amazing.

The breakfast was excellent, the hotel location very good, there was an excellent restaurant with 5 course meals and proper waiter service, the hotel provided ski bus and ski storage vouchers, there was a spacious pool and saunas.

Our rooms were small and facing the street

Breakfast is great! Nice staff. Clean rooms. We didn't mind that it's not right on the main street.

Pool wasn't warm enough, it wasn't freezing cold but it's wasn't comfortable to get in. Out of the 4 rooms that I booked I personally got a smaller room.

the food was amazing, dinner had new options every night and catered well for a member of our group who was GF. Breakfast had a large selection of hot and cold food :) the bar staff and restaurant staff were super friendly and efficient. Beds were very comfy.

the shower could be fixed on the wall instead of having and hold.

Hotel Kertess has the best chef and food in the region. What ever chef gets paid, he could ask for a raise. I have visited this area 3 times. I would rate the staff and the hotel 10 / 10.

Really helpful, committed, friendly, professional staff, good facilities, clean, comfortable rooms, good value, not pretentious, relaxing place to stay

Couldn't fault the place.

The staff were exceptional and the food amazing So comfortable and welcoming

Nothing

Breakfast and dinner excellent.

Excellent staff, very good food and a nice bar